Not getting the password reset email

TimSt 2019-03-05 10:42 #0

I would like to change my EJ account to a paid subscription but I forgot the password for it. I go through the request password reset request but I never receive the email. It does not even show up in the spam / junk folder. I think outlook might be automatically filtering it out. So I would like to explicitly add the email address to the white list of approved senders. Does anyone know what the sender's address for the password reset email is?

AtlanticRealtor 2019-03-05 12:58 #1

Where are you trying to retrieve the password?
everything email related, you must go to origin.com
ping me if you need further help

Victim_Of_Siege 2019-03-05 13:14 #2

I usually get the best results using the origin client to change password and other settings.

TimSt 2019-03-05 17:21 #3

I am trying to reset my EA / Mythic account password that you use to login at: https://accounts.eamythic.com/

Victim_Of_Siege 2019-03-05 18:58 #4

TimSt said:

I am trying to reset my EA / Mythic account password that you use to login at: https://accounts.eamythic.com/

This can be reset with the origin client or at origin site. That is your account to get to your individual UO accounts to activate/close change CC info or passwords. I find that the lost password at origin works much faster.

TimSt 2019-03-05 19:21 #5

I tried origin.com and still no email with the password reset.

Bilbo 2019-03-05 19:53 #6

I am not saying you have not thought of this but are you %100 sure that you are checking the right EMail account, stranger things have happened.

TimSt 2019-03-05 20:04 #7

I thought that too so I tried both possible email accounts.

Too bad they can not work backward from my UO user. I can still login to the game using my EJ user and password.

Bilbo 2019-03-06 00:58 #8

IMHO you are providing the wrong EMail account that is assigned to that Master Account for that EJ Account. Could you have more than 2 accounts that you may have forgot about.

Pawain 2019-03-06 02:27 #9

They are saying that you need to use the info on the account that is paid to change the info. Unless the EJ account is not linked.

TimSt 2019-03-06 03:40 #10

The EJ account is not linked to my main account. I used one of my spam-able email accounts when I set up that EJ account. That email account is no longer valid because someone tried to hack into it and Outlook / Microsoft permanently closed it. After that happened I went through the origin web site and put in a new email address. Which is one of two possibilities. I have tried all three emails addresses. The closed one and the two alternatives.

Pawain 2019-03-06 05:13 #11

Send A PM to AtlanticRealtor he the UO account management expert.

TimSt 2019-03-10 02:36 #12

I was able to find the password using brute force. Now I am waiting on a help ticket for EA to change my email.

Once that happens I was wondering if I have EA delete my EJ login ID from my EA EJ account can I use it on my main subscription account? I do not want to risk a persona transfer between accounts so I am willing to delete my EJ login if it means I can reuse the name in my main EA account.

Bilbo 2019-03-10 02:46 #13

E-Mail @Mesanna

TimSt 2019-03-10 23:48 #14

I've never had to email @Mesanna before. How would I do it? I want to go through the proper procedure.

Cinderella 2019-03-11 04:00 #15

mesanna@broadsword.com

TimSt 2019-03-14 23:51 #16

Thanks for your help @Mesanna.

Bilbo 2019-03-15 02:26 #17

🙂

AtlanticRealtor 2019-03-18 12:52 #18

Glad it worked for you, The account management system is a mess.

DJAd 2019-03-18 19:59 #19

Glad you got it sorted @TimSt

What did she do if you don't mind me asking, or did you get it working via origin.com?

I wanted to change my email but I don't dare trying in case i lock myself out!

TimSt 2019-03-18 21:48 #20

@DJAd Mesanna had Broadsword's account recovery team move my UO account out of EA and to Mythic which then let me link it to my main EA account. I would have preferred if it was directly under my main EA account instead of a sub account. But it is better than nothing.

For changing the email that EA uses you need to contact them at https://help.ea.com/en/contact-us/. Get onto their chat system and tell them you need to change emails, they will then give you a case number and a link to the recovery page, on the recovery page enter in as much information as you can. Include the birthday you used when setting up the account, the account's creation date, secret question and answer, which EA games you play, your IP address of last log in to the account.

AtlanticRealtor 2019-03-19 00:43 #21

@DJAd ; if you just want to change the master email, all you need to do is change on origin.com
log with the existent email, go to the bottom left of the screen and choose:

from there choose ABOUT ME:

than choose EDIT

you will receive an email at the EXISTENT email with a Code just to confirm that you current have access to the email, enter the code on origin and after that the Field to change the email will be available and than you will receive another code on the NEW email to confirm the change and you done!!!!

TimSt 2019-03-19 04:02 #22

There is that too. But it only works if you have access to that other email. Which in my case I did not.

Not getting the password reset email

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