Disconnect Problem

@Kyronix can we please get the issue fixed?

Yall need to be more specific.   I've used CC and UOC since the patch for hours.  Only one disconnect while in CUO that I recall.  I use a deco macro in CC that is simple but I'm too lazy to put it in CUO.

If @Kyronix needs more information, I’m sure he’ll ask.

Have u try to launch the client while bypassing the launcher?

Make a desk's shortcut of this if u hvn't already.

@Kyronix Players have been getting disconnected since my original post in December. It has been well documented on all media forums in addition to bug reports submitted. I understand the lack of response if it’s being done intentionally, but if it’s a technical issue, will you please addressed the problem.

What is the account type you are logging in with?  

Kyronix said:

What is the account type you are logging in with?  

@Kyronix Thanks for the response. I use the Classic Client with no add on’s and I have documented others loosing connection with the same configuration.

Are you playing with veteran or endless journey accounts?

Veteran accounts

Can we maybe get a sticky in bugs forum so people can post shard times etc @Mariah @Kyronix @CM_Fenneko

Grimbeard said:

Can we maybe get a sticky in bugs forum so people can post shard times etc @ Mariah @ Kyronix @ CM_Fenneko

Bug reports have been submitted through proper channels. I’m confident that @Kyronix will ask if he needs any additional information.

Veteran accounts, classic client, either UOAssist or without UOAssist. Some days are fine, some days not so fine.

I have not experienced multiple disconnects, just the one, so I doubt my instance was related. 

For anyone having these issues, please e-mail uo@broadsword.com with the following information;

• Account Name
• IP Address
• Internet Service Provider
• Shard Accessing
• Time Accessing (when you get the disconnects)
• How many accounts being used at that time
• Veteran or EJ
• Classic Client or Enhanced Client
• Any 3rd party program being used

Community Manager said:

For anyone having these issues, please e-mail uo@ broadsword.com with the following information;

• Account Name
• IP Address
• Internet Service Provider
• Server Accessing
• Time Accessing (when you get the disconnects)
• How many accounts being used at that time
• Veteran or EJ
• Classic Client or Enhanced Client
• Any 3rd party program being used

Thank you kindly!

@Community Manager Please clarify a couple items.

1. What do you mean by “Server Accessing” and the specific information requested?
2. Is the ClassicUO Web client excluded?
3. Why is the Account Name required?

James said:

Community Manager said:

For anyone having these issues, please e-mail uo@ broadsword.com with the following information;

• Account Name
• IP Address
• Internet Service Provider
• Server Accessing
• Time Accessing (when you get the disconnects)
• How many accounts being used at that time
• Veteran or EJ
• Classic Client or Enhanced Client
• Any 3rd party program being used

Thank you kindly!

@ "Community Manager" Please clarify a couple items.

1. What do you mean by “Server Accessing” and the specific information requested?
2. Is the ClassicUO Web client excluded?
3. Why is the Account Name required?

1. The server you are signing into. (I meant shard, my apologies)
2. You can add if you are having that issue on that client.
3. I was informed to ask for said information from the Dev team to better assist. I'm not sure exactly what any of this information is specifically looking for, that's above me I'm afraid. ^_^;

this information is to be EMAILED. Do not, under any circumstances, post your account name here.

Ever so rarely, 1 in maybe 100 log-ins, I will log in and get disconnected within 5 minutes. Sometimes a bit longer, maybe up to 20-30 minutes. CC, paid and EJ alike. Hyper annoying. My friend that plays the EC says he gets the same thing.

The issue I am explaining has been going on ever since they implemented the constellation client disconnect thingy (and then walked it back) and I'm 99.9% sure it's related to that. There may be something else too, no idea.

username said:

Ever so rarely, 1 in maybe 100 log-ins, I will log in and get disconnected within 5 minutes. Sometimes a bit longer, maybe up to 20-30 minutes. CC, paid and EJ alike. Hyper annoying. My friend that plays the EC says he gets the same thing.

The issue I am explaining has been going on ever since they implemented the constellation client disconnect thingy (and then walked it back) and I'm 99.9% sure it's related to that. There may be something else too, no idea.

If/when it happens again, please email us with the above information. 🙂 

I've had it happen several times today, but unfortunately can't provide many details as it was somewhat random. Having done a lot of software/QA testing in the past, there was just nothing that stood out to me - EC, crashed straight to desktop.

It did happen twice around 2pm CST on Lake Superior during the fight with Ankou.  There were a heckuva lot of players on screen, lot of effects happening, but I have a solid computer, no mods/add-ons running, just the EC. It happened so fast that I don't know what exactly happened prior to it crashing.  It shouldn't have been FX-related as I have a decent card, and I don't think it was a buffer problem (the client had been restarted within a short amount of time), not a memory problem (32GB is enough these days).

I'm going to play the event later (LS has been running through pub 120 like clockwork) and do some video recording to see if I can capture it crashing.  Also wlil get some monitoring software to see if something all of the sudden taxes the video card or something.

Yea I've also been noticing a lot more crashing when I'm running around for this event... I've crashed probably 5 times since the event started last week (world wide); typically I might crash MAYBE once a month before that.

Happened to me once during tonight’s event against the riftbreaker. I forgot to get my video capture going because I logged in late and nearly missed the event.  It seems like it was during one of the constructs area attacks. 

For me it happens mostly after switching characters, it can be when only on one account or multiple doesn't seem to matter. Sometimes it will happen repeatedly if i log in without closing the client and reopening but that seems to stop it for that session.

Happened to me yesterday when fighting a construct and I was on an Intel laptop with integrated Intel graphics, so not just my AMD/NVIDIA gaming rig.


Again, apologies I didn’t get it captured, I hopped on minutes before the commander fights started. I have no problem loading the EC and being back up and running within 30 seconds of crashing.