Disconnection Issues Since Last Update

The last two days has seemed many players crash several times during the event. Last night my husband lost connection at least 5 times, myself 6, and others had a similar issue. Which client, web based or not didn’t make any difference. This is on the Baja shard.

I've noticed more crashes since the rifted crown event started... I kind of chalked it up to Mistas because that seems to be where it happens the most (also is where I spend 90% of my time). Also chalked it up to playing on ATL lol.

A few on LS have crashed multiple times during the Mistas fight since the last patch. Some were before.

I was using the EC and Pinco's UI and had at least one or two crashes per event for weeks.  I uninstalled Pinco's and have had zero crashes.  I did reinstall the EC too..

The connection losses due to client server synchronization error are so frequent for me it's made the game unplayable. I've sent emails to developers with no response. For me it started with the last event and now with the most recent patch it's worse.  Now my client actually shuts down to desktop randomly.  I have no other issues with connection loss on any other games I play online.  It's just UO.  At this point after 28 years, I'm letting my subscriptions run out on a game I truly love playing, it's no longer worth the nightly frustration of trying to stay connected to UO servers.

I have passed along this information and concerns to the Dev team. 

Community Manager said:

I have passed along this information and concerns to the Dev team. 

Here's something to add to the mystery, i had two accounts on today, both paid accounts, one i was filling BOD's on and the other was filling the transfer crate. one had the disconnect, the other did not. 

Victim_Of_Siege said:

Community Manager said:

I have passed along this information and concerns to the Dev team. 

Here's something to add to the mystery, i had two accounts on today, both paid accounts, one i was filling BOD's on and the other was filling the transfer crate. one had the disconnect, the other did not. 

That will happen to me once in a while.  But not in the last few months.   I have been using CUO and have minimum 3 guys on for the event.  One time one of them disconnected, his was so bad it kicked him to Humility.  CUO sticks pretty well.

Lokea who uses CC I think, has had disconnects for the whole event.  Since the last patch, at least 3 other players have had 4 to 6 disconnects during each city event.  That would be horrible.

Pawain said:

Victim_Of_Siege said:

Community Manager said:

I have passed along this information and concerns to the Dev team. 

Here's something to add to the mystery, i had two accounts on today, both paid accounts, one i was filling BOD's on and the other was filling the transfer crate. one had the disconnect, the other did not. 

That will happen to me once in a while.  But not in the last few months.   I have been using CUO and have minimum 3 guys on for the event.  One time one of them disconnected, his was so bad it kicked him to Humility.  CUO sticks pretty well.

Lokea who uses CC I think, has had disconnects for the whole event.  Since the last patch, at least 3 other players have had 4 to 6 disconnects during each city event.  That would be horrible.

Has happened to me multiple times in the past few days.

Glad I switched to CUO.

Victim_Of_Siege said:

Community Manager said:

I have passed along this information and concerns to the Dev team. 

Here's something to add to the mystery, i had two accounts on today, both paid accounts, one i was filling BOD's on and the other was filling the transfer crate. one had the disconnect, the other did not. 

This happens to me as well... I'll have 3 windows open sometimes and only 1 will disconnect. I'm using CC for all 3.

It’s been bad the last 48 hours - both my kid and I on two different computers are crashing multiple times during the Mistas event. Can’t really pin down what the problem is.  Both on EC

I also crashed during the Champion fight this AM...which is obv the worst time to crash 

Yes, CUO.  They are updating it when players tell them about issues, they do not take time away from the Devs.  Very few crashes.

Pawain said:

Yes, CUO.  They are updating it when players tell them about issues, they do not take time away from the Devs.  Very few crashes.

Can you (or anyone else) remind me how to make action bars for me to put my spellbooks/runebooks in again please. Computer fubarred a while back and i lost all that.

Opps that what I was supposed to check.  Options Experimental Web Action Bar Enable?

Why has a thread about disconnect issues been allowed to turn into a CUO tutorial? 

So those who do not want to disconnect can play?

Or we could focus on the issue and getting it fixed 

Grimbeard said:

Or we could focus on the issue and getting it fixed 

I believe that one could quite possibly facillitate the other. 

Pawain said:

Opps that what I was supposed to check.  Options Experimental Web Action Bar Enable?

It is the Counter, you can change its size and rows. I couldn't figure out what that action bar under experimental does and no tool tip i could find. The only issue with the counter is, instead of putting each individual runebook it counts them and only opens the first one dropped into it so those like me that have 2-3 books can't utilize it. not the same as action bars but close. @blank is action bars like EC something that could be added.

Grimbeard said:

Or we could focus on the issue and getting it fixed 

We?  you got a programmer in your pocket?  All we can do is play with what we are given.

Pawain said:

Grimbeard said:

Or we could focus on the issue and getting it fixed 

We?  you got a programmer in your pocket?  All we can do is play with what we are given.

Right people who want to play with CC  and EC you know the official clients are having issues nothing at all to do with CUO..

Grimbeard said:

Pawain said:

Grimbeard said:

Or we could focus on the issue and getting it fixed 

We?  you got a programmer in your pocket?  All we can do is play with what we are given.

Right people who want to play with CC  and EC you know the official clients are having issues nothing at all to do with CUO..

I'm going to disagree with you my friend, we now have 3 official clients, and CUO appears to not have the issue. This means that the problem may lie Client-side instead of server, so this is all relevant information. I'll play CUO today and see if it does anything odd and report back.

@Kyronix / @Community Manager

Today has been by far the worst day for crashing (playing CC)... it's unplayable currently as I'm crashing every 5-10min over and over. I'm on the ATL shard when I'm crashing. The worst part is that I'm just sitting in Luna not even doing anything (ie I'm on the forums with UO behind this page) or at Humility gate claiming rewards (nobody around) and I get a pop up to "close program". 

I've crashed 6 or 7 times within the past hour (I do have multiple instances of UO open).

keven2002 said:

@ Kyronix / @ "Community Manager"

Today has been by far the worst day for crashing (playing CC)... it's unplayable currently as I'm crashing every 5-10min over and over. I'm on the ATL shard when I'm crashing. The worst part is that I'm just sitting in Luna not even doing anything (ie I'm on the forums with UO behind this page) or at Humility gate claiming rewards (nobody around) and I get a pop up to "close program". 

I've crashed 6 or 7 times within the past hour (I do have multiple instances of UO open).

I have passed this information along to the team. I would kindly ask that you email uo@broadsword.com as well with the shard, crash date(s), what you were doing, etc.

Community Manager said:

keven2002 said:

@ Kyronix / @ "Community Manager"

Today has been by far the worst day for crashing (playing CC)... it's unplayable currently as I'm crashing every 5-10min over and over. I'm on the ATL shard when I'm crashing. The worst part is that I'm just sitting in Luna not even doing anything (ie I'm on the forums with UO behind this page) or at Humility gate claiming rewards (nobody around) and I get a pop up to "close program". 

I've crashed 6 or 7 times within the past hour (I do have multiple instances of UO open).

I have passed this information along to the team. I would kindly ask that you email uo@ broadsword.com as well with the shard, crash date(s), what you were doing, etc.

Just a note, I am using the CUO today and have had 0crashes in the 3 hours i have played. I would say that i have averaged 2-3 in that same timeframe using EC in the last week 

Ill have 3 CUO guys sitting at the bank between spawns.  I have 1 guy on CC do deco and the CC will crash while the CUO guys just sit at the bank or do the city event.   CUO is able to stick.

Cuo is totally independent and different than the two clients having issues no point  discussing it here

Grimbeard said:

Cuo is totally independent and different than the two clients having issues no point  discussing it here

except that it means it's a client issue and that could help them figure out the issue?

Victim_Of_Siege said:

Grimbeard said:

Cuo is totally independent and different than the two clients having issues no point  discussing it here

except that it means it's a client issue and that could help them figure out the issue?

I understand your point but just because a motorcycle has wheels doesn't mean we should use it to diagnosis our car problems 

Victim_Of_Siege said:

Pawain said:

Yes, CUO.  They are updating it when players tell them about issues, they do not take time away from the Devs.  Very few crashes.

Can you (or anyone else) remind me how to make action bars for me to put my spellbooks/runebooks in again please. Computer fubarred a while back and i lost all that.

I think you're looking for two things here.

First, you can create Counter Bars which you can then drop your runebooks in to hang around on your screen and open easily without having to look around your bag:




To create macros which equip spell books or weapons in your hand/dress your character in the right suit:

Part 1: go to your Agents tab and with that Plus icon, create a new Dress slot with the right name ("Demon"), equip your Demon Slayer, click Read Equipped Item. Do this for as many dress/arm macros as you want. Of note, make sure "Use Quick Dress" is checked on all of these so it auto-dresses/arms everything at once and not individually for each piece.



Part 2: 
Go to Game Options->Experimental and make sure "Action Bar" is enabled.


Part 3:
Go to Hot Keys-> Dress and hit "Display" under the action bar column for all the dress/arm macros we just made.



By default they come in like this:


But if you right click them individually you can "Set Icon." I like to change them to a picture which matches the slayer I'm interested in, so I can select that really fast.



They can, of course, also be bound to traditional keys:



I think if done right it works great!

Grimbeard said:

Victim_Of_Siege said:

Grimbeard said:

Cuo is totally independent and different than the two clients having issues no point  discussing it here

except that it means it's a client issue and that could help them figure out the issue?

I understand your point but just because a motorcycle has wheels doesn't mean we should use it to diagnosis our car problems 

We will have to agree to disagree on this one. and if you're diagnosing a brand of wheels using a motorcycle wheel to compare to a car wheel would be relevant. 

Jepeth said:

Victim_Of_Siege said:

Pawain said:

Yes, CUO.  They are updating it when players tell them about issues, they do not take time away from the Devs.  Very few crashes.

Can you (or anyone else) remind me how to make action bars for me to put my spellbooks/runebooks in again please. Computer fubarred a while back and i lost all that.

I think you're looking for two things here.

First, you can create Counter Bars which you can then drop your runebooks in to hang around on your screen and open easily without having to look around your bag:




To create macros which equip spell books or weapons in your hand/dress your character in the right suit:

Part 1: go to your Agents tab and with that Plus icon, create a new Dress slot with the right name ("Demon"), equip your Demon Slayer, click Read Equipped Item. Do this for as many dress/arm macros as you want. Of note, make sure "Use Quick Dress" is checked on all of these so it auto-dresses/arms everything at once and not individually for each piece.



Part 2: 
Go to Game Options->Experimental and make sure "Action Bar" is enabled.


Part 3:
Go to Hot Keys-> Dress and hit "Display" under the action bar column for all the dress/arm macros we just made.



By default they come in like this:


But if you right click them individually you can "Set Icon." I like to change them to a picture which matches the slayer I'm interested in, so I can select that really fast.



They can, of course, also be bound to traditional keys:



I think if done right it works great!

Thank you, I got it figured out, I made Macros to "Use object" and target the runebook. did that for each one. then did the same for my spellbook. The icons are a bit tricky to navigate though. I found a spellbook but have yet to find the Runebooks. I picked an odd looking book and went with those. Put them to action bar an Bam! works like a champ.

keven2002 said:

I've noticed more crashes since the rifted crown event started... I kind of chalked it up to Mistas because that seems to be where it happens the most (also is where I spend 90% of my time). Also chalked it up to playing on ATL lol.

I decided to use some CC today.

I put a guy on and left him at the bank.  He stayed from10am till 4:30 and I logged him off.

Then I was decorating with CC.  1 crash to desktop.  On Atl now checking status of spawn.
guy standing near the gate.  Spawn is not on, he crashed.

Multiple crashes reported from players at the spawn on LS earlier.

ForeverFun said:

keven2002 said:

I've noticed more crashes since the rifted crown event started... I kind of chalked it up to Mistas because that seems to be where it happens the most (also is where I spend 90% of my time). Also chalked it up to playing on ATL lol.

Is this correct?

June 17, 2025 -> pub 120 event went live World Wide.

June 21, 2025 -> crashes and hangs in pub 120 event were reported here (link).

Sep 1, 2025 -> pub 120 event concludes.

For pub120, that leaves a couple days to fix the issue before the event concludes.  For the EM and other events where this is still an issue, I guess there's a bit more timing flexibility?

Yes that sounds correct. Yesterday was by for the worst I've experienced for the entire publish though; crashing almost a dozen times within 90min. It was unplayable. I hopped in today to get likely my last champion in for the event and had no problems until about 20min ago when I was in Luna and my client crashed.

**Update** Since posting this about 10min ago, I've crashed 3 times (all in Luna / Atlantic / CC) just sitting there not doing anything (just checking out the forums).

Happens to me a lot since last update. Sometime takes me 3 times to login, the client just disappears. Then after about 5 min after loging in. Then about every hour. I will log in sit in Luna, come back in 30 min and the client is just gone.

I noticed it happens after sitting still for 10-15 with no input. I tied a button down and doesnt happen. Its almost like it logs you off for in activity.

jazz_hands said:

I noticed it happens after sitting still for 10-15 with no input. I tied a button down and doesnt happen. Its almost like it logs you off for in activity.

To me it has happened either way... whether standing still with no input or whether being in the frenzy of the Event, fighting Commanders and the Boss and running all over the place so, it does not look to me that it might be related to input at all...

Just because a person has eyeballs it does not mean they can see.  

Why not just fix the two clients? It is a quality of life issue.  Without a stable client, there is no gameplay.

popps said:

To me it has happened either way... whether standing still with no input or whether being in the frenzy of the Event, fighting Commanders and the Boss and running all over the place so, it does not look to me that it might be related to input at all...

I crashed today and it has nothing to do with the previous event. It started with the patch last week. This crashing shouldn’t be confused with the lost connection issue that started last December with a patch.

The first post about crashing was June 20th.  CC and prob EC are still crashing today.

LilyGrace said:

popps said:

To me it has happened either way... whether standing still with no input or whether being in the frenzy of the Event, fighting Commanders and the Boss and running all over the place so, it does not look to me that it might be related to input at all...

Same, and it doesn't seem event related. These crashes and disconnects weren't only happening in Mistas during the invasions. 

I was just browsing the Global Vendor Search and I got yet another crash to desktop... on the Classic Client, this is.

@Kyronix / @Community Manager

I am extremely excited for the NL event that started today but I am logging for the night because the game is 100% UNPLAYABLE!!! I'm running around Moonglow with only 1 client open (CC) and literally every time I get around the teleporters (where a ton of people are) my client crashes. I'm giving up after my 7th crash in 30min. Literally just running onto the screen and it crashes... this is in addition to the random crashing when I was doing the encounter earlier today (figured that was just the animations of the towns).

I am beyond frustrated at this point and to be 100% honest if this isn't fixed soon I am not going to bother playing the event... 

CUO does not crash.  Why does it have a better connection? Needs investigating.

I would be above angry if I crashed like that.

I'm at Pantera in Austin in the park waiting for the Vikings to finish.  

Yea I have to agree this is literally unplayable, I crashed well over 15 times with 1 character doing 1 loop of the nl event today. At one point I logged in and instantly crashed 5 times in a row.  This needs to be fixed / addressed ASAP. 

keven2002 said:

@ Kyronix / @ "Community Manager"

I am extremely excited for the NL event that started today but I am logging for the night because the game is 100% UNPLAYABLE!!! I'm running around Moonglow with only 1 client open (CC) and literally every time I get around the teleporters (where a ton of people are) my client crashes. I'm giving up after my 7th crash in 30min. Literally just running onto the screen and it crashes... this is in addition to the random crashing when I was doing the encounter earlier today (figured that was just the animations of the towns).

I am beyond frustrated at this point and to be 100% honest if this isn't fixed soon I am not going to bother playing the event... 

As stated in previous threads, the team is aware of the issue and is actively investigating. 

Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

Yep still crashed, didn't help

Vecna said:

Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

Community Manager said:

Vecna said:

Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

Can you tell me what client you are/were using? Also, any 3rd party client you may have been using?

jazz_hands said:

Yep still crashed, didn't help

Can you provide me with the same information as above? 🙂

Thank you both! 

I was using the official Classic Client with no 3rd party add ons of any kind. Same for this morning when it crashed again.

Community Manager said:

Vecna said:

Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

Can you tell me what client you are/were using? Also, any 3rd party client you may have been using?

jazz_hands said:

Yep still crashed, didn't help

Can you provide me with the same information as above? 🙂

Thank you both! 

I’m now crashing back to the desktop before I get to the login screen. CC with no 3rd party.

Community Manager said:

Vecna said:

Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

Can you tell me what client you are/were using? Also, any 3rd party client you may have been using?

jazz_hands said:

Yep still crashed, didn't help

Can you provide me with the same information as above? 🙂

Thank you both! 

@Community Manager - It seems to be less (maybe?) but I am also still crashing on CC even after the patch. It's all the same stuff as before and pretty random. I crashed earlier today when I was in Vesper waiting for a Commander and was running around looking for stuff to kill, but I've also crashed sitting at the bank in MG putting loot away. I'm running 2 accts at the same time.

keven2002 said:

Community Manager said:

Vecna said:

Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

Can you tell me what client you are/were using? Also, any 3rd party client you may have been using?

jazz_hands said:

Yep still crashed, didn't help

Can you provide me with the same information as above? 🙂

Thank you both! 

@ "Community Manager" - It seems to be less (maybe?) but I am also still crashing on CC even after the patch. It's all the same stuff as before and pretty random. I crashed earlier today when I was in Vesper waiting for a Commander and was running around looking for stuff to kill, but I've also crashed sitting at the bank in MG putting loot away. I'm running 2 accts at the same time.

Ok, thank you so much for replying back!

Just crashed 5 more times in the past hour... once again at Vesper and once in Jhelom (just waiting for the boss in the middle) and then 3 more times when taking the gate from the Harry back to Glow. The last round BOTH my clients crashed back to back within 3 seconds when taking the gate.

Please. Fix. This.

EDIT --> Make it 6 times.... just crashed walking up to the gates of Victor Blackthorne. 

Community Manager said:

keven2002 said:

Community Manager said:

Vecna said:

Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

Can you tell me what client you are/were using? Also, any 3rd party client you may have been using?

jazz_hands said:

Yep still crashed, didn't help

Can you provide me with the same information as above? 🙂

Thank you both! 

@ "Community Manager" - It seems to be less (maybe?) but I am also still crashing on CC even after the patch. It's all the same stuff as before and pretty random. I crashed earlier today when I was in Vesper waiting for a Commander and was running around looking for stuff to kill, but I've also crashed sitting at the bank in MG putting loot away. I'm running 2 accts at the same time.

Ok, thank you so much for replying back!

I use CC with UOassist. Still crashing. Windows 11. I think you need to post a message on UO.com welcome page. People getting mad. Just because you post "the update is taking longer than expected" does not even tell people your working on the disconnect problem. Added: I just crashed again 4:03 ET gating to Luna.

Iniquity said:

It's definitely not less for me it crashed last night back to back multiple times. When it did work it wouldn't  be for long. I am just going to give up at this point. 

Between this and the disconnect issues that we have had since last year (still happening). I am getting close to just closing my accounts.

@Kyronix The disconnect issue needs to be addressed.

jazz_hands said:

Community Manager said:

keven2002 said:

Community Manager said:

Vecna said:

Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

Can you tell me what client you are/were using? Also, any 3rd party client you may have been using?

jazz_hands said:

Yep still crashed, didn't help

Can you provide me with the same information as above? 🙂

Thank you both! 

@ "Community Manager" - It seems to be less (maybe?) but I am also still crashing on CC even after the patch. It's all the same stuff as before and pretty random. I crashed earlier today when I was in Vesper waiting for a Commander and was running around looking for stuff to kill, but I've also crashed sitting at the bank in MG putting loot away. I'm running 2 accts at the same time.

Ok, thank you so much for replying back!

I use CC with UOassist. Still crashing. Windows 11. I think you need to post a message on UO.com welcome page. People getting mad. Just because you post "the update is taking longer than expected" does not even tell people your working on the disconnect problem. Added: I just crashed again 4:03 ET gating to Luna.

Let me expand on the problem. I have been getting disconnects after loggining in on a small scale for about a year. I'd login and wait because I knew in the 1st 10 min id go through a gate and I'd crash one time and then be good for the day. After the update at the end of August the game became unplayable. I have played for 28 years have 2 accounts.  I use CC and UO assist with windows 11. I have 2 different PC's not identical crashes happen on both. IMO you need to consider the influx of unapproved Clients is causing a problem only getting worse. Also friends that use the illegal clients dont seem to have the problem.

We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!

Kyronix said:

We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!

Thanks for saying that. Not everyone even knows there is an active UO forum. You should post that on the Herald on the UO.com welcome page

jazz_hands said:

Kyronix said:

We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!

Thanks for saying that. Not everyone even knows there is an active UO forum. You should post that on the Herald on the UO.com welcome page

UO.com is currently undergoing a much needed upgrade.  I encourage you to check our other social media outlets while the site is unavailable.

Ultima Online Twitter/X – https://twitter.com/UOTownCryer
Ultima Online Instagram – https://www.instagram.com/uotowncryer/
Ultima Online Facebook – https://www.facebook.com/UltimaOnline/
Ultima Online YouTube – https://www.youtube.com/@ultimaonlineofficial
Ultima Online Twitch – https://www.twitch.tv/BroadswordUO
Ultima Online Discord – http://discord.gg/ultimaonline
Ultima Online Forum – https://forum.uo.com

Kyronix said:

We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!

@Kyronix - This is BEYOND frustrating at this point. The patch put in today did nothing for the crashing and I crashed more tonight than I did last night; it's ALL while doing the event (CC). I haven't crashed in between the event when getting reags/repairs/etc. 

I literally crashed 12 times from the 3rd Commander to Vic dying (within maybe 25min?). When doing Vic I crashed 6 times alone! I didn't get credit for killing Vic bc I couldn't stay connected / alive. I'm going to have PETA called on me soon for the amount of horses I'm going through! 

In all seriousness though, this issue with the crashing is completely ruining this event for me with nights like tonight. It sounds like I don't even have it that bad because others are in chat saying they've crashed 20+ times within an hour or 2. At this point, I can't blame ppl for using unapproved 3rd party clients because at least they are stable.

keven2002 said:

Kyronix said:

We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!

@ Kyronix - This is BEYOND frustrating at this point. The patch put in today did nothing for the crashing and I crashed more tonight than I did last night; it's ALL while doing the event (CC). I haven't crashed in between the event when getting reags/repairs/etc. 

I literally crashed 12 times from the 3rd Commander to Vic dying (within maybe 25min?). When doing Vic I crashed 6 times alone! I didn't get credit for killing Vic bc I couldn't stay connected / alive. I'm going to have PETA called on me soon for the amount of horses I'm going through! 

In all seriousness though, this issue with the crashing is completely ruining this event for me with nights like tonight. It sounds like I don't even have it that bad because others are in chat saying they've crashed 20+ times within an hour or 2. At this point, I can't blame ppl for using unapproved 3rd party clients because at least they are stable.

Yes - we agree, which is why we are actively trying to debug every lead we can to get to the bottom of the issue and also why I asked that you PM me your account names and shard and times so we can look at crash logs.  Thank you for your continued patience.

@Kyronix CUO does not crash.  Does that help troubleshoot?

Pawain said:

@ Kyronix CUO does not crash.  Does that help troubleshoot?

Unfortunately not.

I would kindly ask again, to please send in your reports of the disconnects with what client you are using, what you were doing and when it happened to uo@broadsword.com. Or, you can message me here or on Discord with said information. This will greatly help the team in investigating the issue.

No crashes at all using EC.

Patch up the latest classic client and let us know if you continue to see issues.

Kyronix said:

Patch up the latest classic client and let us know if you continue to see issues.

Been about 3 hours since patch. No crashes so far.

Kyronix said:

Patch up the latest classic client and let us know if you continue to see issues.

okay, how about the EC? I've crashed 3 times today in the last couple of hours. It freezes up and then the client closes. you can tell when it's about to happen because it gets laggy for a few minutes right before. no particular place or activity involved.

6+ hours since new patch still going good

Victim_Of_Siege said:

Kyronix said:

Patch up the latest classic client and let us know if you continue to see issues.

okay, how about the EC? I've crashed 3 times today in the last couple of hours. It freezes up and then the client closes. you can tell when it's about to happen because it gets laggy for a few minutes right before. no particular place or activity involved.

Seeming like a memory leak on EC

Victim_Of_Siege said:

Victim_Of_Siege said:

Kyronix said:

Patch up the latest classic client and let us know if you continue to see issues.

okay, how about the EC? I've crashed 3 times today in the last couple of hours. It freezes up and then the client closes. you can tell when it's about to happen because it gets laggy for a few minutes right before. no particular place or activity involved.

Seeming like a memory leak on EC

Check you Version if your on CC should be 7.0.110.48. It's working for me, over 8 hours

jazz_hands said:

Victim_Of_Siege said:

Victim_Of_Siege said:

Kyronix said:

Patch up the latest classic client and let us know if you continue to see issues.

okay, how about the EC? I've crashed 3 times today in the last couple of hours. It freezes up and then the client closes. you can tell when it's about to happen because it gets laggy for a few minutes right before. no particular place or activity involved.

Seeming like a memory leak on EC

Check you Version if your on CC should be 7.0.110.48. It's working for me, over 8 hours

EC, they haven't put out a patch for it.

Pretty well laid it out there Mariah, it doesn't have any rhyme or reason, it will just get laggy and then crash to desktop. works fine for a while does it again, appearing to be a memory leak in the UOSA process. it starts at low usage and then gradually climbs to above 2 gig usage before crashing. not much else i can say. 

I'm having memory leaks.  Not in UO tho.

Pawain said:

I'm having memory leaks.  Not in UO tho.

Depends for brains. that's what we need.

Well it's been 24hr without disconnect on CC for me. good job

Victim_Of_Siege said:

Pretty well laid it out there Mariah, it doesn't have any rhyme or reason, it will just get laggy and then crash to desktop. works fine for a while does it again, appearing to be a memory leak in the UOSA process. it starts at low usage and then gradually climbs to above 2 gig usage before crashing. not much else i can say. 

Had a few more today. I'd switch clients but the functionality of the EC has me locked in. 

Victim_Of_Siege said:

Victim_Of_Siege said:

Pretty well laid it out there Mariah, it doesn't have any rhyme or reason, it will just get laggy and then crash to desktop. works fine for a while does it again, appearing to be a memory leak in the UOSA process. it starts at low usage and then gradually climbs to above 2 gig usage before crashing. not much else i can say. 

Had a few more today. I'd switch clients but the functionality of the EC has me locked in. 

I fished with no issues so the only solution is for you to give me all your dungeon chub

Victim_Of_Siege said:

okay, how about the EC? I've crashed 3 times today in the last couple of hours. It freezes up and then the client closes. you can tell when it's about to happen because it gets laggy for a few minutes right before.

For what it worth.. I experienced memory leak on blade and soul.
The PvP arena.. every ~45 min we had to quit the arena to go back in.. if not, your client would crash.. like u said.. u'd lose FPS to the point the game is unplayable or the client crash.. (specific condition; only in PvP arena)

Another time I experienced memory leaks was on an italian MMO; Fractured I believe.. As soon u would stop moving your mouse for longer than ~3min.. the memory leak would hit you.. losing FPS at a way higher rate than BnS (BnS if u do not reset your arena.. log out/in.. you could be playing ~30min at 20-30 FPS before crashing.. but no one would do that with such low fps, the game was unplayable in PvP) but here as soon u were "idle" for more than 3 min.. like grab something to eat.. u needed to log out before, cuz if u come back 3 min later.. u would crash max 2 min later.

Victim_Of_Siege said:

no particular place or activity involved.

Here you might not have realised it (sometimes u just cannot as a player) but there is 100% a pattern happening to cause that memory leak problem... sometimes it can even be a resource allocation problem.. like you open a chest or a vendor search.. after closing it your client still consider it as open o even a variable one.. knowing this was cause by a patch and they have an engineer playing with that at moment for CC/ server side changes??

problem on BnS was: 

On the other MMO (it was still in alpha): 


All that to say, do not lose patience.. knowing the problem affected EC and CC at the same time after the studio did a content patch (for the event)
You know the problem is similar.. knowing they also have an engineer working on CC at moment.. it was easier for them to clear the CC problem first.. once they have the green light.. to know if the fix is good for CC.. they will do the same for EC.

PS: I could be wrong.. but i'd bet i'm not. 
I'm no engineer but it looks like a RESOURCE leak, here.

Grimbeard said:

Victim_Of_Siege said:

Victim_Of_Siege said:

Pretty well laid it out there Mariah, it doesn't have any rhyme or reason, it will just get laggy and then crash to desktop. works fine for a while does it again, appearing to be a memory leak in the UOSA process. it starts at low usage and then gradually climbs to above 2 gig usage before crashing. not much else i can say. 

Had a few more today. I'd switch clients but the functionality of the EC has me locked in. 

I fished with no issues so the only solution is for you to give me all your dungeon chub

 😂 

Update from me... crash issue is MUCH better but I'm still getting a crash or two during a 2-3 hour play session. I'll take that though over multiple within the same town invasion.

keven2002 said:

Update from me... crash issue is MUCH better but I'm still getting a crash or two during a 2-3 hour play session. I'll take that though over multiple within the same town invasion.

I'm averaging about 1-2 per hour of play on EC. Glad they got the CC fixed for y'all.

Victim_Of_Siege said:

keven2002 said:

Update from me... crash issue is MUCH better but I'm still getting a crash or two during a 2-3 hour play session. I'll take that though over multiple within the same town invasion.

I'm averaging about 1-2 per hour of play on EC. Glad they got the CC fixed for y'all.

Sounds like they stole your doo-hickie and placed it in the CC thing-a-majig.... as a CC user I appreciate the help! 

keven2002 said:

Victim_Of_Siege said:

keven2002 said:

Update from me... crash issue is MUCH better but I'm still getting a crash or two during a 2-3 hour play session. I'll take that though over multiple within the same town invasion.

I'm averaging about 1-2 per hour of play on EC. Glad they got the CC fixed for y'all.

Sounds like they stole your doo-hickie and placed it in the CC thing-a-majig.... as a CC user I appreciate the help! 

A D00-Hickie transplant will cost you tree fiddy 

everything is up to date, i don't let those things go without a thorough check a couple of times a week.
. 

Victim_Of_Siege said:

everything is up to date, i don't let those things go without a thorough check a couple of times a week.
. 

Is it just when playing NL ? I've been dungeon fishing with zero issues 

Grimbeard said:

Victim_Of_Siege said:

everything is up to date, i don't let those things go without a thorough check a couple of times a week.
. 

Is it just when playing NL ? I've been dungeon fishing with zero issues 

I don't play anything else anymore, sooooo

Victim_Of_Siege said:

Grimbeard said:

Victim_Of_Siege said:

everything is up to date, i don't let those things go without a thorough check a couple of times a week.
. 

Is it just when playing NL ? I've been dungeon fishing with zero issues 

I don't play anything else anymore, sooooo

Might be something to do with NL then or should at least narrow it down 

Victim_Of_Siege said:

Grimbeard said:

Victim_Of_Siege said:

everything is up to date, i don't let those things go without a thorough check a couple of times a week.
. 

Is it just when playing NL ? I've been dungeon fishing with zero issues 

I don't play anything else anymore, sooooo

Is that the black cat from the statue in your pic?

Pawain said:

Victim_Of_Siege said:

Grimbeard said:

Victim_Of_Siege said:

everything is up to date, i don't let those things go without a thorough check a couple of times a week.
. 

Is it just when playing NL ? I've been dungeon fishing with zero issues 

I don't play anything else anymore, sooooo

Is that the black cat from the statue in your pic?

No, that's an AI Representation of PK Kitty Killin a Lich.

In my head that is now Mariah fighting the trolls.   😂

Pawain said:

In my head that is now Mariah fighting the trolls.   😂

Victim_Of_Siege said:

Pawain said:

In my head that is now Mariah fighting the trolls.   😂

IVictim_Of_Siege said:

Pawain said:

In my head that is now Mariah fighting the trolls.   😂

I'm on the left Allen's the right 

oh dear! 

i have played this game on and off for over 25 years and never had issues of crashing on a scale like this. the game is becoming unplayable. Considering this game is over 28 years old, hundreds of subscribers paying for it surely they have the funds and programmers to resolve this. Another annoying thing that has recently started is stuttering when on a mount, stop start stop start, i have have been killed many times due to this. i have followed all the recommendations to resolve this but no progress has been made this is a programmers issue. this is not an isolated issues just for me, it seems to be affecting so many other players playing this game, and  there seems to be no progress on this issue  for a very long time.

What shard do you play? Where are you located? What times? What are you doing when you crash? How often/how long has it been happening?...etc etc etc.... these all help to figure out if it's a more broad issue or not.

If I just go off of your post then I don't have those issues and it sounds like it might be your ISP, not saying that it is but I haven't had crashing issues in weeks (since around NL event ended). The only times I was crashing towards the end of the event was after completing a trade with a player but I haven't had that happen on Prod and generally have pretty good connection to ATL and Origin.

I am Playing Atlantic Shard, i live in England (and had not crashing since a came back to the game ) - and i am just playing UO nothing else.

 i have full fibre 1 Gigabyte broadband (Which is solid) i play varying times 8:00am - 2:00am GMT time. at times i can go without crashing for hours but then every five or so minutes.

Its a new computer 64gb of  Corsair Vengeance DDR 5 6000MHz - EVGA GeForce RTX 3070 Ti 8GB GDDR 6 - ASUS ROG STRIX Z790-I motherboard - Intel i7 12700K processor - Corsair AIO Titan 240 RX LCD - 2TB Samsung 990 Pro M.2 hard drive - Corsair 750W RMe Series Modular 80 Plus Gold Ultra quiet PSU. Running Windows 11 Pro.

So its not the Broadband - Its not the computer and seeing that this thread has a lot of complaints about the same issue i therefore deduce its the program we are all using  

SirDobber said:

I am Playing Atlantic Shard, i live in England (and had not crashing since a came back to the game ) - and i am just playing UO nothing else.

 i have full fibre 1 Gigabyte broadband (Which is solid) i play varying times 8:00am - 2:00am GMT time. at times i can go without crashing for hours but then every five or so minutes.

Its a new computer 64gb of  Corsair Vengeance DDR 5 6000MHz - EVGA GeForce RTX 3070 Ti 8GB GDDR 6 - ASUS ROG STRIX Z790-I motherboard - Intel i7 12700K processor - Corsair AIO Titan 240 RX LCD - 2TB Samsung 990 Pro M.2 hard drive - Corsair 750W RMe Series Modular 80 Plus Gold Ultra quiet PSU. Running Windows 11 Pro.

So its not the Broadband - Its not the computer and seeing that this thread has a lot of complaints about the same issue i therefore deduce its the program we are all using  

We assume it's a legal client? 

EA games Ultima Online client 

SirDobber said:

I am Playing Atlantic Shard, i live in England (and had not crashing since a came back to the game ) - and i am just playing UO nothing else.

 i have full fibre 1 Gigabyte broadband (Which is solid) i play varying times 8:00am - 2:00am GMT time. at times i can go without crashing for hours but then every five or so minutes.

Its a new computer 64gb of  Corsair Vengeance DDR 5 6000MHz - EVGA GeForce RTX 3070 Ti 8GB GDDR 6 - ASUS ROG STRIX Z790-I motherboard - Intel i7 12700K processor - Corsair AIO Titan 240 RX LCD - 2TB Samsung 990 Pro M.2 hard drive - Corsair 750W RMe Series Modular 80 Plus Gold Ultra quiet PSU. Running Windows 11 Pro.

So its not the Broadband - Its not the computer and seeing that this thread has a lot of complaints about the same issue i therefore deduce its the program we are all using  

I've not had any issues since about october 15th-ish, Everything has been pretty solid while playing the latest ToT Grind. 

I think I remember seeing something posted about people with Windows 11 having some issues, but I thought they put in a hotfix for that about a week or 2 ago. 

Maybe someone more familiar with Windows 11 can give info about a particular setting or something that might cause the issue?

SirDobber said:

I am Playing Atlantic Shard, i live in England (and had not crashing since a came back to the game ) - and i am just playing UO nothing else.

 i have full fibre 1 Gigabyte broadband (Which is solid) i play varying times 8:00am - 2:00am GMT time. at times i can go without crashing for hours but then every five or so minutes.

Its a new computer 64gb of  Corsair Vengeance DDR 5 6000MHz - EVGA GeForce RTX 3070 Ti 8GB GDDR 6 - ASUS ROG STRIX Z790-I motherboard - Intel i7 12700K processor - Corsair AIO Titan 240 RX LCD - 2TB Samsung 990 Pro M.2 hard drive - Corsair 750W RMe Series Modular 80 Plus Gold Ultra quiet PSU. Running Windows 11 Pro.

So its not the Broadband - Its not the computer and seeing that this thread has a lot of complaints about the same issue i therefore deduce its the program we are all using  

If you are still having issues, please e-mail uo@broadsword.com with that information. The more information you can provide the better for them to narrow down what may be happening. 🙂 Thank you kindly!