Balron Bone Armor

What does this mean?

• Players who had Balron Bone Armor stored in a house or on a vendor will find a container with the requisite number of items removed from that location beginning on October 17th, 2025 at 12:00pm ET

What shards were affected and do I need to log all my toons on and count how many I have?  

Are they deleting all of the Balron Armor tomorrow? Why will my containers have less items?

If they are no longer there, I have no idea how many I had stored away.

What about the ones I used an outfitter on?

The account bound is not good. I have a few on Atlantic that I share with whatever account is there. 

If they replace shard bound with account bound, that would be ok, one time. 

I guess those are gone.

It appears the UO.com message is POORLY worded, so read this instead:


Also, 

Also,

All accounts who happen to not log in during this short period will just lose theirs?

Thanks @username. 

Mine on Atlantic were not enhanced.  Just some on LS.


If they have records, replace them!!!

How do we contact the requested customer support?
@Community Manager

Thanks 

Page a GM, Pawain

Pawain said:

How do we contact the requested customer support?
@ "Community Manager"

Thanks 

As Kyronix has stated, they have logs of all the items removed.
They are in the process of replacing the items, per the dates announced. 
To replace the one you were wearing, you must use the help menu and contact a GM (as Mariah has stated). 

Good questions Pawain.

@Community Manager - Is the issue resolved now? If I didn't log in a toon (I have a couple I didn't log into bc I didn't want the armor to poof) and I log in after the fix, will their armor be ok or was it deleted regardless of logging in?

Also Pawain had a good point about how do I know how many I had stored because I had several but I'm not totally sure where they are so I need to look through some containers... how do I figure out how many went poof that were stored?

keven2002 said:

Good questions Pawain.

@ "Community Manager" - Is the issue resolved now? If I didn't log in a toon (I have a couple I didn't log into bc I didn't want the armor to poof) and I log in after the fix, will their armor be ok or was it deleted regardless of logging in?

Also Pawain had a good point about how do I know how many I had stored because I had several but I'm not totally sure where they are so I need to look through some containers... how do I figure out how many went poof that were stored?

Again, the dev team has logs of the items removed. 

Community Manager said:

keven2002 said:

Good questions Pawain.

@ "Community Manager" - Is the issue resolved now? If I didn't log in a toon (I have a couple I didn't log into bc I didn't want the armor to poof) and I log in after the fix, will their armor be ok or was it deleted regardless of logging in?

Also Pawain had a good point about how do I know how many I had stored because I had several but I'm not totally sure where they are so I need to look through some containers... how do I figure out how many went poof that were stored?

We will be bringing down the shards to resolve the issue and then CS will address the character issues.

Again, the dev team has logs of the items removed. 

Ok good to know. I paged a GM which said my issue was escalated (and I received an email) but that was it so I thought maybe I did something wrong.

If we DM you/Kyronix with our account names will you be able to tell us how many we lost and on what shards via those logs?

keven2002 said:

Community Manager said:

keven2002 said:

Good questions Pawain.

@ "Community Manager" - Is the issue resolved now? If I didn't log in a toon (I have a couple I didn't log into bc I didn't want the armor to poof) and I log in after the fix, will their armor be ok or was it deleted regardless of logging in?

Also Pawain had a good point about how do I know how many I had stored because I had several but I'm not totally sure where they are so I need to look through some containers... how do I figure out how many went poof that were stored?

We will be bringing down the shards to resolve the issue and then CS will address the character issues.

Again, the dev team has logs of the items removed. 

Ok good to know. I paged a GM which said my issue was escalated (and I received an email) but that was it so I thought maybe I did something wrong.

If we DM you/Kyronix with our account names will you be able to tell us how many we lost and on what shards via those logs?

I don't believe that information is being passed along, but please know that they do have the logs of all those that were lost in that instance and they will be replaced.

Too bad I can't login to ATL because it's down again. I have this armor on several toons. 

With this account bound BS, we can't have different templates on NL on that account.  I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account. 

I'm afraid to log in. Gonna watch a movie.

Pawain said:

With this account bound BS, we can't have different templates on NL on that account.  I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account. 

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^; 
apologies if I misunderstood what NL may stand for otherwise. 

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account.  I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account. 

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^; 
apologies if I misunderstood what NL may stand for otherwise. 

I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more. 🙂 

We can make accounts in NL and transfer to prodo.  I'm saying I made new templates to bring over.  So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account.  And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill. 

It should be bound to all accounts on the master account.

Pawain said:

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account.  I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account. 

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^; 
apologies if I misunderstood what NL may stand for otherwise. 

I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more. 🙂 

We can make accounts in NL and transfer to prodo.  I'm saying I made new templates to bring over.  So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account.  And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill. 

It should be bound to all accounts on the master account.

As long as your one account does not put it on, you can sell it or transfer it. It just will be bound to the account that puts it on then. 

Pawain said:

With this account bound BS, we can't have different templates on NL on that account.  I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account. 

I'm afraid to log in. Gonna watch a movie.

I'll check when I get back from Seattle but IF I still have mine you're welcome to them if you need. 

Community Manager said:

Pawain said:

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account.  I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account. 

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^; 
apologies if I misunderstood what NL may stand for otherwise. 

I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more. 🙂 

We can make accounts in NL and transfer to prodo.  I'm saying I made new templates to bring over.  So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account.  And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill. 

It should be bound to all accounts on the master account.

As long as your one account does not put it on, you can sell it or transfer it. It just will be bound to the account that puts it on then. 

Odd though that the Piece i was wearing that was deleted accidentally did not have this stipulation attached. It could be freely traded amongst accounts and buyers. Could we please know why this happened, what caused the exact issue?

Victim_Of_Siege said:

Community Manager said:

Pawain said:

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account.  I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account. 

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^; 
apologies if I misunderstood what NL may stand for otherwise. 

I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more. 🙂 

We can make accounts in NL and transfer to prodo.  I'm saying I made new templates to bring over.  So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account.  And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill. 

It should be bound to all accounts on the master account.

As long as your one account does not put it on, you can sell it or transfer it. It just will be bound to the account that puts it on then. 

Odd though that the Piece i was wearing that was deleted accidentally did not have this stipulation attached. It could be freely traded amongst accounts and buyers. Could we please know why this happened, what caused the exact issue?

I do apologize, that is something I couldn't tell you exactly.

Community Manager said:

Victim_Of_Siege said:

Community Manager said:

Pawain said:

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account.  I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account. 

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^; 
apologies if I misunderstood what NL may stand for otherwise. 

I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more. 🙂 

We can make accounts in NL and transfer to prodo.  I'm saying I made new templates to bring over.  So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account.  And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill. 

It should be bound to all accounts on the master account.

As long as your one account does not put it on, you can sell it or transfer it. It just will be bound to the account that puts it on then. 

Odd though that the Piece i was wearing that was deleted accidentally did not have this stipulation attached. It could be freely traded amongst accounts and buyers. Could we please know why this happened, what caused the exact issue?

I do apologize, that is something I couldn't tell you exactly.

Thank you.

Anyone have a picture of one that was given by UO and has put on a toon?

All mine were on a toon or in a container or bank.  So I was concerned for nothing, hopefully.

The enhanced ones were dyed, so that may have saved them.

Community Manager said:

I do apologize, that is something I couldn't tell you exactly.

A couple of questions if you could find out please. With them being account bound, are they Blessed now, or do they still need to be insured. I believe the one I lost that was equipped on a character had a prsonal bless deed on it, have i lost that too? Thank you for your time on this.

Now that you mention it, I had item blessed ones . 

Pawain said:

Anyone have a picture of one that was given by UO and has put on a toon?

All mine were on a toon or in a container or bank.  So I was concerned for nothing, hopefully.

The enhanced ones were dyed, so that may have saved them.

Victim_Of_Siege said:

Community Manager said:

I do apologize, that is something I couldn't tell you exactly.

A couple of questions if you could find out please. With them being account bound, are they Blessed now, or do they still need to be insured. I believe the one I lost that was equipped on a character had a prsonal bless deed on it, have i lost that too? Thank you for your time on this.

@Community Manager disregard the question on whether it is blessed or not. It will need to be insured or a PBD/Bless deed re-applied. 

Thanks.  The account bound is on it.  Hopefully no one gets scammed from a sale.  

Shard bound and account bound.  🙁

Pawain said:

Thanks.  The account bound is on it.  Hopefully no one gets scammed from a sale.  

Shard bound and account bound.  🙁

But not blessed 

If you have records, then why do people have to page a GM to get theirs back? What's the difference in putting it in the character's backpack? Or another system flagged for when the character/account logs in? In addition, what if the person who lost it doesn't log on for a few weeks? They are just screwed? 

I really do not like this at all. 

@nusair Been there before on Dofus with Ankama.

Long story short, the data are there.. somewhere.. manually verify that, it could take months (considering their actual work charge)

Way simpler to fill in tickets via CS and if a red flag is trigger they can always manually verify for that special case.


Here:



Look at the date.. 2 months.

Long story short, someone was playing on X server.. he got manually transfer by CS on another server/shard. It was a new player that had claim account bound cash shop stuff.. Since he install the game in french.. the international server wouldn't shows up (to play with his friend)
CS manually transfer that person.

BUT.. ~36 hours after that, the studio got aware of a bug that was exploited on the server that person was originally from and decided to rollback that server; ~48 hours.

Now that person that got transfer on a new shard also got a 48 hours rollback and everyon with whom he traded with during that ~36 hours on his new server, also got "flag" by the system and rollback 48 hours.

In some case, people had duped items (If I sold items in that 48h I got them back.. since money/bank not affected by that bug only the characters EXP and it's inventory/gears.. I got $ from the sale + items back)
In others, like me.. I had done a quest to earn Dofus Eggs (OP items u can only earn once) that got deleted..in those 48 hours I had done main quest story stuff. No more Dofus and cannot redo the quest.


Now the CS did the same kind of announce.. fill a ticket we gonna hook you up.. A lot of players did false claim. The studio puts an alt to this to manually scan;~2,2k items were restored, ~2months later. The studio develop a new tool to auto extract such data in the future and sanctioned some of the false claim accounts.


In our case, here; it's something OP but it was also raining.. (fairly easy to acquire)
The fact this is shard bound + account bound.. they've already accepted the fact they could give a few extra more, if no red flag. The impact seems pretty minimal to me.

They still have those data it is true.. but to manually extract them, it's another thing.
Originally they flag too wide when deleting those unintended NL items that got on prodo.. Now, they need to do a manual heads count and split them in two groups.. simple task but very time consuming.. so, yeah.


PS: I totally agree tho.. 2 weeks ONLY of CS for THEIR mistake.. I paid good money for mine. It's non sense to limit the CS in this case.. this is my main complain here. This is bad corporate culture.

Edit: Yes, the other person that got transfer by CS; was my lil bro. 

NuSair said:

If you have records, then why do people have to page a GM to get theirs back? What's the difference in putting it in the character's backpack? Or another system flagged for when the character/account logs in? In addition, what if the person who lost it doesn't log on for a few weeks? They are just screwed? 

I really do not like this at all. 

I agree with you... I asked about if there was a way for them to check my toons across all shards and was told I'd need to log in to check...so if anyone has a warrior that possibly had one equipped they should check now.

I still don't really understand the piece talking about replacing the items in houses. I spoke to a GM about it and they said "Starting on the 17th the team will start dropping bags with the proper amount of items that were lost". So I guess a random bag may or may not be placed someone on the floor in our houses? If we don't receive a bag then I guess we should assume nothing was missing? I also do not like this because I know I had some extra Balron bone pieces in my house (for outfitting new toons) but I can't find them... so did they go poof or are they buried someone else? 

I'm not sure if anyone else can confirm but I think the ones that went poof either had enhancement or refinement applied. I had a couple toons I logged in with that still had their chest piece (but they weren't refined or enhanced), but this might have been after they applied the fix for the issue.

username said:

It appears the UO.com message is POORLY worded, so read this instead:


Also, 

Also,

The answers to your questions are on this thred and from discord.

I don't understand how this one happened. No sort of pattern at all. 

I had 1 enhanced and dyed being worn and 1 new in a container untouched but 1 undyed enhanced and 1 new were removed-replaced. 

Quick update here...Fenneko is actually going around and manually replacing the missing Balron in your house. I happened to be in my house today when I saw a Balron armor appear on the floor (guess I only had that one that went missing). 

For me, all of my missing Balron has been replaced. The refinements is a bit of an inconvenience but the new dragon maps have tons of them so I should be able to replace that pretty quick. I also  don't swap around suits between accounts so the account bound is fine for me. I do feel bad for people that lost blessed versions though.

@KroDuK Why would it be manual? Even though UO does not have an SQL like database, it would be relatively simple to set up a search to go through the data in the backup and pick up the strings of data that match the balron armor and grab the character/account it was attached to. 

I hope they are good at finding a spot that is free!

YES!  That's where my missing luck suit is!  On that guy on the throne!

NuSair said:

Why would it be manual?

The announcement would be different if not.

NuSair said:

Even though UO does not have an SQL like database, it would be relatively simple to set up a search to go through the data in the backup and pick up the strings of data that match the balron armor and grab the character/account it was attached to. 

Ask yourself one question:"why the Balron Bone Armor were originally deleted from prodo when they were just aiming at deleting the unintended NL items that made it on prodo?"

You gonna answer that question.

All we can do is supposed here.. we don't have the code nor the deleted items list under our eyes. I supposed this is something along those line.. They pick the balron bone armor as base to do a NL items.. it was modify. But when that items made it's way to prodo (unintended) and they deleted it, it also flag (too wide) the Balron bone armor, type of stuff.. and now they need to do a manual head count cuz their system cannot split them apart or it would have never been deleted in the first place, but I have no idea.. only supposition at this level.

All we know for sure is, those Balron Bone Armor got deleted when they did deleted the unintended NL items that made it's way on Prodo.

If you don't see it on your floor, please be sure to check your mailboxes. If you had one in your home that was just locked down, and had a mailbox, it was placed in your mailbox! 🙂 

@Community Manager I believe this topic is over