EA Payment system down?

A guildmate has been trying to buy a 1 month GTC via the EA store for days 

Tried several cards myself tonight and non of them work. I am based in the UK. 

This message comes up in a yellow banner at the top:

Your request could not be processed.
We were unable to verify your credit or debit card. Please check your payment details and try again. Alternatively try another credit card or payment option or check with your card issuer or bank.

Please keep it down.

Trust me on this one. 🙂

Happening to me, and a couple other players I know.

Tried to buy a gametime code today through the EA Store and had no luck.  Same credit card I've used before and I know it should work (ie I've got credit and it's not expired or anything).  I'm based in the US.

I think the system just rejects all payment types and has been intermittently down for about a week, as far as I can gather. A friend tried with an EA wallet balance for me in the US and that didn't work either.  

bulldoglegion said:

I think the system just rejects all payment types and has been intermittently down for about a week, as far as I can gather. A friend tried with an EA wallet balance for me in the US and that didn't work either.  

Yep, agreed with you, our guys also having problems paying and getting back in.

https://uo.com/2023/02/03/issues-purchases-items-from-the-ea-store/

I can make 1 purchase fine but when I try to make a second purchase and hit pay it give the yellow framed "Oops there is a problem please try again later blah blah"  SO I it the pay button again and it goes through but stays in *Processing* for  1-12 hours before the order is complete and the code sent to the email.

I can imagine that this is a problem with their ssl certificates which runs out last weeks. EA as intermediate partner has to import this cert files.

I purchased a 3 month GTC now, through PayPal and it worked. 6 months didn't, but that's fine for me for now.

It’s a mess. It would appear that 3 month and sovereign purchases work but 1 and 6 month don’t 

Yep, just tried getting the 3 months and it worked here too...
I was trying to buy 1 month during the weekend (and earlier today) and was getting errors every time.

Tyrath said:

Got a new one today 🙂

Better than to get error Code 418.

@Mesanna ; @Kyronix
Any idea on when this will be fixed? over 10 days and we cant buy anything on EA related to UO?
I contacted EA and they said that they dont even know  about the issue?

Just tried to buy off the ea site as well and none of my cards worked as well.

I can't buy codes.  The 2 orders I was able to place from multiple times trying say "payment pending" since January 31st, and my credit card said they approved them.  Between this and the auction safe debacle, I am growing concerned about UO.  At least no new content until April, so we can all take a break, see how they like it when subscriptions go down.

People still want to get rid of money for this old luminary called UO and can not because  the offer is not right. This new homepage design of EA doesn't make it easy for the customer who needs codes for old online games - there is - in my opinion - no really good visible search function where you can search for games like UO which are now 25 years old (not 15  ) .  Searching and finding something seems to be possible only via Google.....this old aunt knows nearby everything

[...] The world should actually be struck with storms of enthusiasm about this miracle - instead, meanwhile, nothing comes... zero niente nada.... just silence - how much longer?  


Translated with www.DeepL.com/Translator (free version)

The little arrow will allow you to scroll to the 6 month code. Unlikely you’ll be able to buy it at the moment. The issues appear to fall into 4 categories
1. You get a processing message and no code / email with it stuck as pending
2. You get a message to try a different payment type (even tho the exact card works on other products on the same store)
3. You get an intermittent issue were sometimes it works but at a different time of day it does not 
4. You can only buy specific products such as 3 month GTCs  

I posted here about this over a week ago and a web post went onto the UO site. 

Mene_Drachenfels said:

 no really good visible search function where you can search for games like UO which are now 25 years old (not 15  ) .  Searching and finding something seems to be possible only via Google.....this old aunt knows nearby everything

@Mesanna Someone asked me since they can't currently buy any codes, not even the 3 month code, could we have idocs turned off until this is fixed?  Thank you!

Tried to buy sovereigns.  I was able to buy the 2,000 sovereign package but not the 5,000 sovereign package. Clicking on the confirm button for the 5,000 sovereigns brought up the spinning wait icon then nothing. Hopefully, I did not end up purchasing 3 of the 5,000 packages because I clicked the confirm button 3 times.

TimSt said:

Tried to buy sovereigns.  I was able to buy the 2,000 sovereign package but not the 5,000 sovereign package. Clicking on the confirm button for the 5,000 sovereigns brought up the spinning wait icon then nothing. Hopefully, I did not end up purchasing 3 of the 5,000 packages because I clicked the confirm button 3 times.

  I get to PAY NOW and click it and get the yellow box with " Something went wrong please try again later."  On Everything now.  LOL I know it is not a lack of funds or bank issue, I put a $6000 check for a steer in the UO Fund Checking acct on Monday.

They are taking too long to solve the payment issue. The standard should be within 24 hours. 

Seth said:

They are taking too long to solve the payment issue. The standard should be within 24 hours. 

Making snowflakes for NL is obviously more important than any of these other trivial issues 

TimSt said:

Tried to buy sovereigns.  I was able to buy the 2,000 sovereign package but not the 5,000 sovereign package. Clicking on the confirm button for the 5,000 sovereigns brought up the spinning wait icon then nothing. Hopefully, I did not end up purchasing 3 of the 5,000 packages because I clicked the confirm button 3 times.

 Tried your buying 2k Sovs and bought 10k worth with no problems.  Just more hassle entering more codes and figuring out if it is a 9 or g to confirm LOL.  SO yep can buy 2k.  Tried 5k after I bought the 2ks and still won't let it happen.

Grimbeard said:

Seth said:

They are taking too long to solve the payment issue. The standard should be within 24 hours. 

Making snowflakes for NL is obviously more important than any of these other trivial issues 

Do you purposely lie and give false information?  Do you not see all the EA logos on the store page that is called EA store?  Why would you think the developers of UO are who keep the store pages running?  EA has been notified if not by Mythic, posters have said they called them.  They just need to find the guy that knows UO is an EA game.

Take off your hate goggles and see the beauty in the world.

Pawain said:

Grimbeard said:

Seth said:

They are taking too long to solve the payment issue. The standard should be within 24 hours. 

Making snowflakes for NL is obviously more important than any of these other trivial issues 

Do you purposely lie and give false information?  Do you not see all the EA logos on the store page that is called EA store?  Why would you think the developers of UO are who keep the store pages running?  EA has been notified if not by Mythic, posters have said they called them.  They just need to find the guy that knows UO is an EA game.

Take off your hate goggles and see the beauty in the world.

I love you and UO and even Bonnie i do not enjoy poor leadership and we are all entitled to our opinions 

Well it may be convenient for the income of EA to be forced to purchase 90 Day GTC since attempts to pay for a 30 Day GTC run into the mentioned error.

I really hope they fix the regional currencies exploit. Way too many people making a 'career' out of selling GTCs.


@Mesanna @Kyronix @Bleak

One thing at a time, fix the payment system first. They can't even fix basix CC payment quickly in 2023 and this is not 1997.And you want them to solve cross border currency issue? Maybe this is the 1029th problem on the list. Take a queue number.

Rocko said:

I bought sovereigns.  Well, tried to buy them.  This was back on 2-3-23.  Contacted support at UO and EA.  EA said talk to UO.  UO said talk to EA.  I tried one more time with EA and this was the remarkable answer from EA:

Next, I spoke on the phone with a support person, she really did try to be helpful but stated that there is a technical issue with EA communicating with Broadsword and that has had an effect on code generation.

Gee like the security certificates expiring for the second year ...

It is crazy to me this still is not fixed.

At first I'd say yes it is crazy.... but honestly it's not super crazy considering there are so many fires going right now (people still can't stay logged into this site when using Chrome which has been going on like a month now and Pac has been crashing almost daily). They are likely spread too thin (and maybe certain things are beyond their capacity).

Maybe BS just need to sell manually-generated code directly, via Paypal at 50% discount, until the worldwide EA payment system is recovered. 

Our house is falling down soon... 

I am informed via Discord that a French player of my acquaintance was able to purchase a one month subscription through the Broadsword | Account Management site yesterday. The cost in Euros a little higher than buying game time, but at least his account is active.

Mariah said:

I am informed via Discord that a French player of my acquaintance was able to purchase a one month subscription through the Broadsword | Account Management site yesterday. The cost in Euros a little higher than buying game time, but at least his account is active.

Eh, inflation, rising cost, senior citizens need discounts...

Rocko said:

I just logged in and there was a pop up in game that read "Have you checked out what's new in the Ultima Online Store?" 

No, no I have not.  Why should I?

For years we have been getting that pop up if we are in a safe log out area.  You don't play much, I see.

Cathy said:

Ok. This is really getting out of hand.

I dont believe for a second that EA can not fix this. Something is very strange.

You going to tell me that the only game time code available to buy, is the one that is most expensive? The one no one ever bought?

I start to believe that this was done in purpose to push the sale of the only code that no one ever bought.

You contact EA and they have no clue what UO is. You contact UO support and they say this is all EA. So what should we do?

And the fact that the devs would not even answer anything is really bad.

1) I always bought 6mt codes, because it's the cheapest one in the long run
2) I practically never bought 1mt codes, that's what most cheaters or house holders/sellers would do (like all those house frauds/cheats we have on Atlantic that don't exist on other shards)

The developers ostrich style of leadership needs to change 

Mesanna should be posting daily about her communication with EA in resolving this 

@skett I like you - but wouldn't you plaster a serious topic with irrelevant stuff like these giant ostrich pics? Pact them to Stratics Unleashed - they're better off there Thanks for your kind cooperation 🙂


So to the topic:
@Mesanna @Kyronix @Minsk @Bleak
I've just met with two EA employees on the subject of
Purchase of GTC via PayPal not possible - they told me to contact you with the problem, so that it can be clarified.


I have a lot of patience and understanding, but that's enough for me!

How long are customers willing to put up with this back-and-forth of problems? What kind of "lick-me" attitude is this - sorry if I'm being so crass in my words, I really feel like I'm being taken for a ride. If you can't even begin to buy GTC for the main game, how please do you want to continue to prozudate and how please should you be able to get players for your new super project called NL?



Are they really that ignorant at EA or are they just pretending? And - or in other words: You are the same ! What the unwilling customer sees here - is that obviously nothing happens anymore! Mind you - after weeks nothing happens!

It annoys the hell out of all you loyal players and it keeps real interested people for this game from even dealing with this old aunt here.
Are we after 25 years of loyalty not even worth it to get some more concrete infomation about the state of things? gethere to be treated better


25 years or not - fuck it - presumably the tombstone on which the death of UO is noted is already somewhere in the game - which of course will only be set when all the gates are closed and no one sees it anymore.

Translated with www.DeepL.com/Translator (free version)

Calm down.

 You'll all get a new version of a pirate flag for your trouble and all will be well. 

Urge said:

Calm down.

 You'll all get a new version of a pirate flag for your trouble and all will be well. 

This is a GREAT idea.  I would buy that if I could get sovereigns.

Cathy said:

I agree.

When you talk to EA, 1st they have no idea what Ultima Online is. after you insist on the problem and show them that you bought and PAID for a product on January 28th and show "processing". They 1st said that the product may be out of stock, than they ask to contact the support for UO, I told EA, good luck with that as they never answer. Than they told me to use Twitter to get updates, I was like, look, I am getting tired of this, Who should we contact to get this resolved?

why some 1 or 2 products work? is this in purpose?

because to be honest, it really dont sound that complicated. if the 3 month code work, make a copy of the same product, change description and price and Voila!!!

This is a really weird situation... only the Sov's that are not popular are available to buy and only the GTC that is not popular is available?  I mean, it is just me that think that all this is a way to sell not popular products?

What kind of company EA/UO  dont like money?  people want to buy and they cant. I mean , is the only product that you have to buy 1 by 1 because you dont have QTY or add to cart option.

I will never trust EA/UO with my CC# , so I rely on GTC.

almost 30 days and still silence!!!!!!!

This is why people are upset @ Mesanna   because the lack of communication is a killer.

Hi Cathy, I agree.  I just reversed the charges with my credit card company and washed my hands of the deal.

Rocko said:

@ Pawain You miss the point. Here is the point: Why should I see what is in the Ultima Online store when EA and Broadsword are unable to provide codes to use to get sovereigns?

Perhaps you play too much, or board warrior too much.  There is this magical thing outside called the sun, go bathe in its light.

You can buy the 2000 Sovereign pack, I just did it yesterday then went out into the sun. Which is over rated, I work outside in the sun, wind rain, whatever the weather brings.

Yes it sux to not be able to buy everything. I wanted a 5000 pack.

Pawain said:

Rocko said:

@ Pawain You miss the point. Here is the point: Why should I see what is in the Ultima Online store when EA and Broadsword are unable to provide codes to use to get sovereigns?

Perhaps you play too much, or board warrior too much.  There is this magical thing outside called the sun, go bathe in its light.

You can buy the 2000 Sovereign pack, I just did it yesterday then went out into the sun. Which is over rated, I work outside in the sun, wind rain, whatever the weather brings.

Yes it sux to not be able to buy everything. I wanted a 5000 pack.

I am glad you were able to complete your purchase and get the code to enter at the store.  My purchase made on 2-2-23 is still pending, hence, the charge reversal on my end.  It's all good, I don't need to buy sovereigns but do anyway just for fun. Working out in all elements is good for you.

They should provide an estimated time to resolve this or explain the situation. 

The whole game is full of workarounds. I think we have seen enough. 

Spellbooks fail to go back into strap... workaround, stop complaining, put in yourself by hand!

What if recall and gates stop working... stop complaining, you can still travel by boat, ride a horse or on foot!

What if houses stop to refresh automatically and go into IDOC unless we login every day... workaround is... simply to login everyday.  😂

If the payment system can take weeks to fix at this age, it can explain why everything else will take forever to fix. 

By the way this is now fixed ... thanks for the announcement and super fast fix 

bulldoglegion said:

By the way this is now fixed ... thanks for the announcement and super fast fix 

They used the +20 pickaxe to fix it?

I fixed it for them so they can get on and immediately clear up the blatant discrimination against pvp miners .. I am starting to think the lumberjacks have lobbied hard for this closed shop of pvp damage 

it's working now FYI - just purchased a 1 month in US

"i can't get it to work right now, but i'm not purchasing from US, but i'm in no rush"

not ideal for some I know, but 3 month codes are WORKING

TimSt said:

I find it interesting that people are not saying the reason for buying the 1 month codes instead of the 3 month codes. We all know the reason but will not say it out loud.

Wellllll not everyone. I just recovered an old acct and wanted only a month to move the items to my main. It wasn't full of Uber rares but I think at least a plat worth of random gear plus 3 vet rewards. Imma just grab that and close it.

Just bought a 6 month code.  Houston we have liftoff!

As this situation is now resolved I believe this thread can be closed.