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Pet disappears = working as intended

Started by Rom · 2022-08-06 · 117 posts · General Discussions
#0
My pet disappeared and the response is working as intended. No remedy provided or necessary. Seems pretty poor design and respect for customers. Don't think this needs to happen to many times before I take a break from the game.
#1
Am seeing this kind of attitude on the part of UO just too often anymore.  Sorry UO.  Saying thats just too bad, sorry, does not cut it anymore in a game like this one when players have legitimate complaints.
#2
Is it possible you didn’t stable your pet then logged out?  If so, I think that is typically not a good idea. 
#3
What kind of pet was it that you lost?  When you stabled it did your follower count go to zero?
#4
What kind of pet was it that you lost?  When you stabled it did your follower count go to zero?
It was a najasauros. As far as the follower count, that's not something I pay much attention to usually as the pets always take up 5/5 slots.
#5
I've lost 2 bonded fully scrolled 120 cu's before. I know of quite a few people this has happen to, spending 500m on scrolls and nothing they can do about it
#6
dvvid said:
Is it possible you didn’t stable your pet then logged out?  If so, I think that is typically not a good idea. 
There are many, many times that I do not stable my pets before ending play for an evening. Logging out in a house with my pet etc. You're saying that if the player does not stable their pet before ending a play session then this glitchy deletion of pets is the players fault and not that of the developers? What if your house disappeared for no reason, would that be okay?

What this GM said is that if things disappear for no reason that there is no recourse; "GMs cannot give out items to players, nor replace items, pets or houses."

Imagine your house went poof overnight...
#7
Punisher said:
I've lost 2 bonded fully scrolled 120 cu's before. I know of quite a few people this has happen to, spending 500m on scrolls and nothing they are currently willing to do about it.
I fixed this for you.
#8
HOW on earth does a bonded pet disappear!???
#9
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
#10
I’ve had several unbounded pets disappear I didn’t think bounded pets would just vanish 
sorry for your loss that’s really messed up and needs fixed 
#11
Skett said:
I’ve had several unbounded pets disappear I didn’t think bounded pets would just vanish 
sorry for your loss that’s really messed up and needs fixed 
Thank you. This was a bonded pet. It had died and was resed countless times, not a newly bonded pet.
#12
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
Pets do not auto stable when you log off. They go into a nether world. If you die and log off they go into a nether world.  Some may call this nether world auto stable.  But we have no way to know if that pet goes into our stable.  I do not think it does. They return to you when you log back in if you are alive.

@Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.

I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....
#13
Rom said:
dvvid said:
Is it possible you didn’t stable your pet then logged out?  If so, I think that is typically not a good idea. 
There are many, many times that I do not stable my pets before ending play for an evening. Logging out in a house with my pet etc. You're saying that if the player does not stable their pet before ending a play session then this glitchy deletion of pets is the players fault and not that of the developers? What if your house disappeared for no reason, would that be okay?

What this GM said is that if things disappear for no reason that there is no recourse; "GMs cannot give out items to players, nor replace items, pets or houses."

Imagine your house went poof overnight...
Like the people who had houses deleted by mesanne 
#14
Only exploiters had houses deleted. That has nothing to do with a pet that went poof. 

Was the OP told multiple times that his pet was placed as an exploit? Nope

Stick to the topic.
#15
I just replied to another poster and understand your perception of the issue but placing a house legally then converting it is not an exploit IF int makes the house illegal it shouldn't be allowed and to delete homes that stood for years out of an anger driven power trip is totally unprofessional i ran around LS  the other day and a keep was placed in a manor i couldn't get around it should I page and have it deleted what if it was YOUR  house...
#16
Pawain said:
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
Pets do not auto stable when you log off. They go into a nether world. If you die and log off they go into a nether world.  Some may call this nether world auto stable.  But we have no way to know if that pet goes into our stable.  I do not think it does. They return to you when you log back in if you are alive.

@ Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.

I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....
I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....

Well, one would imagine that the game's code was to have LOGs for all characters and items, pets, houses, Ships and whatever else associated with them and in their possession.... after all, when a server crashes, we have sometimes seen the game restore a previously saved game....

Why couldn't then this be also possible for characters and their belongings ?

Sure, it would take work to look into that character's LOG and belongings stored in the LOG but, if code did anticipate this necessity, I do not understand why it could not be done.

Of course, if there is no saved LOG for characters and their belongings in UO then, it is a different story but then, if there were no LOGs saved, how could shards at times be then restored to previous saves ?
#17
Was your stable full?
#18
popps said:
Pawain said:
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
Pets do not auto stable when you log off. They go into a nether world. If you die and log off they go into a nether world.  Some may call this nether world auto stable.  But we have no way to know if that pet goes into our stable.  I do not think it does. They return to you when you log back in if you are alive.

@ Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.

I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....
I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....

Well, one would imagine that the game's code was to have LOGs for all characters and items, pets, houses, Ships and whatever else associated with them and in their possession.... after all, when a server crashes, we have sometimes seen the game restore a previously saved game....

Why couldn't then this be also possible for characters and their belongings ?

Sure, it would take work to look into that character's LOG and belongings stored in the LOG but, if code did anticipate this necessity, I do not understand why it could not be done.

Of course, if there is no saved LOG for characters and their belongings in UO then, it is a different story but then, if there were no LOGs saved, how could shards at times be then restored to previous saves ?
There are logs. Everything is an entry in a database table somewhere. If they don't have backup instances they're one outage away from losing all data, so they do. They can easily verify what you did or did not have with an SQL query. I didn't exaggerate or make my loss any more significant than it was, a bonded pet. I feel exactly the opposite of what popps stated should be the case, if you let people's stuff disappear without remedy they will lose faith in the permanence of the game. That's not the type of stuff that customers should tolerate. If I buy a table and when I get home the table falls apart, guess what... I ask for my money back.
#19
Here's the problem the TOS clearly state all our stuff is really thier stuff blah legal blah so yeah they can say sorry for your luck chuck. now is that the right thing no is it terrible customer service absolutely.. the current developers seem very out of touch with the players and the fact that it's the permanency that makes UO  uo..
#20
Various discussions I have read concerning these kinds of issues and others involving actions that could be easily verified from game logs indicate UO does not support the kinds of logs you are talking about.  Would be surprised if any kinds of backups exist.  Suspect the UO files on the player’s computer have more verifiable data about the player than UO does on it’s servers.  Suspect UO only plays forward and that’s all it is capable of.  Not a computer programmer or a game designer so I could be all wrong about this but just don’t see any evidence that UO has any backwards capability when it comes to verification or anything else.  
#21
They can revert shards. They can not revert individual accounts.
#22
I'm confused by the repeated use of "auto-stable".

You either go to an actual stable in a town or to a hitching post, say "Stable" and store your pet. Or you mount your pet (if it can be mounted) and log out. In all my years of playing UO I never once thought "oh, if I log out this bonded pet will just be here whenever I log back in."

And for the record, the publish notes for Publish 111 state: the auto-stable is NOT your stable. (It's a temporary place for bonded pets to go if you forget to stable them when you log out.)


#23
I log off often with a Triton.  It always returns when I log back in.

We do not know the details of this specific pet loss. I don't think it happened because they logged off.
#24
McDougle said:
Here's the problem the TOS clearly state all our stuff is really thier stuff blah legal blah so yeah they can say sorry for your luck chuck. now is that the right thing no is it terrible customer service absolutely.. the current developers seem very out of touch with the players and the fact that it's the permanency that makes UO  uo..
One thing is the TOS, another thing is having Policies which, eventually, may loose customers....

Now, I imagine that businesses are on the market to thrive and prosper and increase their customer base, not see it shrink, and shrink and shrink...

Or am I wrong in my thinking ?
#25
Pawain said:
They can revert shards. They can not revert individual accounts.
But in their reverting a Shard, don't they "also" revert an individual account with all it has in the bank box, character's backpack, House, stables and all that ?

Which leads me necessarily to think, that somewhere in the Shards' Archives that they have and use to revert Shards to a previous save, they "also" have individual accounts comprehensive informations....

It would only be a matter of "extracting" that individual account's information from the Shard's Archive when necessary.... sure, it is work that needs be done, but players do pay their montly subscriptions, don't they ?

The one question to ask, really, is whether the Developers may or not have the ability to "see" a LOG of an individual's account's actions in game.... for example, can they see that account  XYZ "sold", donated or gifted a given item/pet, whatever, that was in possession of the account rather then having it go "poof" for some bug ?

Because, one thing is being able to assess that a given item/pet whatever was in possession at 00:00 on day X of an account and gone at 00:01 on day Y of that same account, another thing is "seeing" how and why that item/pet whatever has been gone.... that is, if from a willing action from that account, or due to a bug....

I think that this might more be the problem here, rather then whether or not individual accounts have an archived database or not...

Unless the Developers can "see" a LOG of all in-game actions of a given account, it is hard to be able to tell whether a missing item/pet or whatever has happened due to a bug, or because it was the account user who disposed voluntarily of that item/pet whatever in possession of their game account....

Personally, I think that it should be a Golden Rule # 1 of Game Design that games should be coded to LOG in any and all characters/accounts in-game actions at any and all times that they are logged, and store them for later retrieval and evaluation whenever needed (this could also come handy to assess whether or not an account may have been using cheats...). Such a practise would save a whole lot of headaches and problems with paying customers in the long run, me thinks.....
#26
I'm confused by the repeated use of "auto-stable".

You either go to an actual stable in a town or to a hitching post, say "Stable" and store your pet. Or you mount your pet (if it can be mounted) and log out. In all my years of playing UO I never once thought "oh, if I log out this bonded pet will just be here whenever I log back in."

And for the record, the publish notes for Publish 111 state: the auto-stable is NOT your stable. (It's a temporary place for bonded pets to go if you forget to stable them when you log out.)


100%

It's unfortunate but I don't think we have the full details here. Sounds like there were 2 pets out at once? If it's a 5 slot naja as claimed, then this shouldn't be possible so not sure if this person knew (maybe using an exploit) or not so more details would be needed. What it does sound like though is that the OP logged out to "auto-stable" their pet instead of taking an extra 30 seconds to go stable it. 

That's like parking in a fire lane to run inside the store real quick dozens of time without any issue and then one day you come out and you are getting a ticket or being towed; being outraged because you've done it a bunch of times and never had an issue and you were only in there for a few minutes....

As for the GM interaction; they were just sticking to protocol. They aren't allowed to replace things and they can't give you Vet rewards or store items. I understand asking just to see what they say, but then to get mad because they won't give you what you asked for? To the point that curse words are being used, that's an immediate prompt for the GM (or any customer service person) to end the conversation. 

Best bet is to email Mesanna with full details of what happened. If anyone can do something it would be her. That said, I'd probably clear up the "I don't remember" pieces of the story what make it seem suspect. Maybe there wasn't anything shady going on but not being able to provide any real details of what you did to reproduce the issue kind of damages the credibility of what you are claiming.
#28
Has any developer returned something in the past? 
#29
McDougle said:
Has any developer returned something in the past? 
Not that I've ever seen or heard of.
#30
I'm confused by the repeated use of "auto-stable".

You either go to an actual stable in a town or to a hitching post, say "Stable" and store your pet. Or you mount your pet (if it can be mounted) and log out. In all my years of playing UO I never once thought "oh, if I log out this bonded pet will just be here whenever I log back in."

And for the record, the publish notes for Publish 111 state: the auto-stable is NOT your stable. (It's a temporary place for bonded pets to go if you forget to stable them when you log out.)


“Mmm this is a tough one,
to the devs credit, they have put more and more and more safeguards in for pets, so much so that people literally don’t even bother stabling them anymore…

@Rom I got the general gist of what happened from your original post, could you tell us exactly what happened, where you left your pet, roughly where you went etc,
while they won’t be able to restore your pet, if I could reproduce the issue it could prevent others from having the same issue.


#31
Both time I lost my pet it was at yamato mines, once the server went down, logged back in after the server came back up, tryed to jump on my cu, it appeared as I did, than went I went to dismount to tell it to attack it was gone. second time was at server down, and was just inside the yamato mines, logged back in when the server was back up, told it to follow me and went outside the dungeon, hopped on my cu, recalled to luna to get bandaids, came back to to the mines, dismounted and it disapeared again. so both times it has happen to me it was during a server down and something to do with mounting and dismounting, or possibly I was mounting a CU that wasn't really there? I think yamato mines are the stable heaven everyone is talking about as you can always see random pets inside the walls and mountains. hopefully this can help somewhat and resolve the issue..
#32
Just a note that I have done this a 100 times before with no issues, so I'm guessing it is probably random?
#33
We don't know any details or circumstances.

It's been their policy for years to not replace lost or stolen items. This is not new. Yes this would include a house. Given how many times I've heard people complain of losing server-birth rares to this bug or that bug and talk about it on Stratics.....

Yes the customer service of this game has been substandard for most, or even all!, of its history, depending on who you ask. This also is not new. I gave up on getting help years ago.

Yes, players need to take greater care with their in-game possessions. And yes this really should include not logging out with an un-stabled pet if you can possibly help it.

#34
My gargoyle logs out with various pets all the time issues happen when you logged with pet a then try to claim pet b when it doesn't show right away (this a separate and hard to reproduce issue)
#35
I've lost multiple faction horses that I've had for 20 years, all bonded. One even being a dark green SL horse. All because I logged out, each one poofing the same exact way.

I log in, notice my follower count is 0/5 yet I'm literally riding my warhorse. I dismount myself, it disappears then reappears four or five times over the span of about 6 seconds, finally to never re-appear again. Two of those times were with dead horses that died the night before but I logged out without ressing them, same scenario on log in the next day. The appear like pets normally do, then disappear, repeating over the span of some seconds. The only time I've seen something like this happen before is when people go afk with their pets out and server enters the nightly maintenance reset, or crashes.

Emails to mesanna were basically "give me a detailed exact of what you were doing before it happened" and it's literally, I logged in. It happened, all I can provide is the exact time and day. The last time I played that chr was the day before and I was pvping, everything was normal when I logged out. With the end reply being "welp sorry I cant help you didn't provide me with what I asked for. We wont replace pvp losses."
#36
@Punisher thanks for your info, I already almost reproduced this issue before (having a pet logged in at server down) but I wasn’t using a mountable pet, I will try again to reproduce.
@gay how long ago was this? Because they fairly recently identified an issue with dead pets and they now follow you through servers as I’m sure you noticed. It’s possible your issue was resolved already.

Still awaiting an account of what actually happened with @rom
#37
2 years ago was the last time it happened to me.
#38
Yoshi said:
“ @ Punisher thanks for your info, I already almost reproduced this issue before (having a pet logged in at server down) but I wasn’t using a mountable pet, I will try again to reproduce.
@ gay how long ago was this? Because they fairly recently identified an issue with dead pets and they now follow you through servers as I’m sure you noticed. It’s possible your issue was resolved already.

Still awaiting an account of what actually happened with @ rom “
From what we can gleam from the first post. 
The poster was doing a T2A spawn in fel with a Naj.  They went to the city of Papau to bank the scrolls and stayed afk in the city hidden.  The OP does not recall whether they stabled the pet before banking or going afk for a few minutes. Then there was query from the OP about why the pet was blocked and something about having another pet out.

I have never heard of a non mountable pet being duplicated by game mechanics.

Why are you exploring logging off at server down?  The OP did not mention this happened to this pet.  He only said he has done it other times.

Why are some parts of the conversation cut?  Why does the OP ask if the GM is reading a script on him? 

There is not enough information given by the OP for anyone to reproduce what happened.

But we did discover that the GM speaking from a developer stated to log off in a safe log out area for a few minutes to attempt to recover a pet that went poof.  
#39
“Thanks Pawain, I too can read. Not sure your mostly speculative interpretation of events is going to help.”
#40
Yoshi said:
“Thanks Pawain, I too can read. Not sure your mostly speculative interpretation of events is going to help.”
Speculative?  What part is not what the OP said?

Other than me adding that I never have seen a non mount duplicate itself.

Where did you read that this happened at server down?
#41
Pawain said:
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
Pets do not auto stable when you log off. They go into a nether world. If you die and log off they go into a nether world.  Some may call this nether world auto stable.  But we have no way to know if that pet goes into our stable.  I do not think it does. They return to you when you log back in if you are alive.

@ Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.

I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....

If you log out while dead, they do, in fact, get auto-stabled - go to a stable after you've revived and it'll be there.  If you're logging out while alive, the same thing happens.  The only difference is that the pet is SUPPOSED to return to your side because your character isn't dead; if you're in the heat of battle, your character is still subject to the log-out timer, but the pet is stabled.  Auto-stable has been in place for a long time & it's not hard to figure out all of its intricacies.

If pets are disappearing (and I have no reason to doubt the stories of them going poof - people are not THAT careless with something they've sunk a lot of money/time into), there is NO REASON why the GMs or developers can't replace them - server backups exist.  I don't know how far back they go, but it's not unreasonable to think that something they're informed of immediately can be fixed for a specific individual.
#42
drcossack said:
Pawain said:
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
Pets do not auto stable when you log off. They go into a nether world. If you die and log off they go into a nether world.  Some may call this nether world auto stable.  But we have no way to know if that pet goes into our stable.  I do not think it does. They return to you when you log back in if you are alive.

@ Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.

I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....

If you log out while dead, they do, in fact, get auto-stabled - go to a stable after you've revived and it'll be there.  If you're logging out while alive, the same thing happens.  The only difference is that the pet is SUPPOSED to return to your side because your character isn't dead; if you're in the heat of battle, your character is still subject to the log-out timer, but the pet is stabled.  Auto-stable has been in place for a long time & it's not hard to figure out all of its intricacies.

If pets are disappearing (and I have no reason to doubt the stories of them going poof - people are not THAT careless with something they've sunk a lot of money/time into), there is NO REASON why the GMs or developers can't replace them - server backups exist.  I don't know how far back they go, but it's not unreasonable to think that something they're informed of immediately can be fixed for a specific individual.
I think the issue of replacing items, even ones that can be verified from a previous backup, is the ability to trade/discard items.

I put my fully trained and scrolled blaze in the stable to get a record of it at server down… log in after server up and transfer the pet to another account then page a GM and say it went poof…. That I owned it can be verified, but how does a GM tell the difference when I page him?  I’m pretty positive UO doesn’t log everything.

It works for an entire shard revert since everything for every player gets reset (except shard transfers).  I can’t justify reverting an entire shard over one players lost pet though.

I’ve lost pets to bugs and it really sucks, but sometimes that’s the way it goes in a video game.
#43
The record of you trading would be there 
#44
I had a housing issue once and mesanna got involved.  She said normally they can see the trade history of a house but in this specific case, mine did not have one.

So the game attempts to keep track of housing, but we have no clue if it keeps track of pets or items trade history.

And with the Mercus scam above, you may be able to stick that pet on your vendor, we do not know if the Magencia vendor shows up when they look at our stable. If they can look in the stable.
#45
Merus said:
drcossack said:
Pawain said:
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
Pets do not auto stable when you log off. They go into a nether world. If you die and log off they go into a nether world.  Some may call this nether world auto stable.  But we have no way to know if that pet goes into our stable.  I do not think it does. They return to you when you log back in if you are alive.

@ Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.

I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....

If you log out while dead, they do, in fact, get auto-stabled - go to a stable after you've revived and it'll be there.  If you're logging out while alive, the same thing happens.  The only difference is that the pet is SUPPOSED to return to your side because your character isn't dead; if you're in the heat of battle, your character is still subject to the log-out timer, but the pet is stabled.  Auto-stable has been in place for a long time & it's not hard to figure out all of its intricacies.

If pets are disappearing (and I have no reason to doubt the stories of them going poof - people are not THAT careless with something they've sunk a lot of money/time into), there is NO REASON why the GMs or developers can't replace them - server backups exist.  I don't know how far back they go, but it's not unreasonable to think that something they're informed of immediately can be fixed for a specific individual.
I think the issue of replacing items, even ones that can be verified from a previous backup, is the ability to trade/discard items.

I put my fully trained and scrolled blaze in the stable to get a record of it at server down… log in after server up and transfer the pet to another account then page a GM and say it went poof…. That I owned it can be verified, but how does a GM tell the difference when I page him?  I’m pretty positive UO doesn’t log everything.

It works for an entire shard revert since everything for every player gets reset (except shard transfers).  I can’t justify reverting an entire shard over one players lost pet though.

I’ve lost pets to bugs and it really sucks, but sometimes that’s the way it goes in a video game.

But that's the thing - the devs can look things up for individual accounts.  It's why Mesanna is able to unban them.  When I first purchased Diablo 3, I had some issues with codes (I believe for the Reaper of Souls DLC) & Blizzard's support team was able to find the code for me (I had redeemed a few and wasn't sure exactly which one it was) & apply it to my account.  Do you really think the developers here can't do the same without doing a server-wide revert to the last backup?
#46
Merus said:
drcossack said:
Pawain said:
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
Pets do not auto stable when you log off. They go into a nether world. If you die and log off they go into a nether world.  Some may call this nether world auto stable.  But we have no way to know if that pet goes into our stable.  I do not think it does. They return to you when you log back in if you are alive.

@ Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.

I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....

If you log out while dead, they do, in fact, get auto-stabled - go to a stable after you've revived and it'll be there.  If you're logging out while alive, the same thing happens.  The only difference is that the pet is SUPPOSED to return to your side because your character isn't dead; if you're in the heat of battle, your character is still subject to the log-out timer, but the pet is stabled.  Auto-stable has been in place for a long time & it's not hard to figure out all of its intricacies.

If pets are disappearing (and I have no reason to doubt the stories of them going poof - people are not THAT careless with something they've sunk a lot of money/time into), there is NO REASON why the GMs or developers can't replace them - server backups exist.  I don't know how far back they go, but it's not unreasonable to think that something they're informed of immediately can be fixed for a specific individual.
I think the issue of replacing items, even ones that can be verified from a previous backup, is the ability to trade/discard items.

I put my fully trained and scrolled blaze in the stable to get a record of it at server down… log in after server up and transfer the pet to another account then page a GM and say it went poof…. That I owned it can be verified, but how does a GM tell the difference when I page him?  I’m pretty positive UO doesn’t log everything.


Reading background online ... all the items on a given shard are represented by an "objectID", with each item, player, pet, etc having their own unique objectID on a given shard.  You can see player objectIDs in EC in the chat window, for players that are outputting chat text.  You can also get the objectID for any player, pet, item, etc in EC.

If you trade a pet to another player, the objectID for the pet stays the same.  It just has a new "owner" after the trade.

If you move players/pets/items/etc to another shard, they get a new objectID on the destination shard.   Presumably, the objectID can then be re-used for other items where the items was moved from.  It's possible that cross-shard transfers have significant logging.  So in theory, it's possible for the UO team to track items that come and go across shards.

If a user loses a bonded pet, the object is likely deleted, and some other pet/item/etc can re-use that "objectID" place in the server game database.  The database may track the creation time of each object, so that can be helpful.  This is conjecture, but the game server likely has some logic like this.

These hypotheticals aside, if a players has a pet suddenly go "poof", without having released it, it doesn't seem like rocket science for somebody to consult a server backup.   Lookup all the pets associated with the player prior to the deletion "event", and check whether those exist, got copied off shard, or got re-purposed for a new object ("creation time").  Likewise, doesn't seem a stretch to re-create a new pet (with a new objectID if needed) based on the properties associated with that pet taken from a prior backup.  It just comes down to whether a team wants to deal with issues like this, or whether it's easier to just have some blanket policy around not fixing problems like this.

Note the "Mask of Travesty" issue where +20 skills resulted from transmog -- a change was made to revert these items in a flawed way (wrong skills), which required the UO team to manually fix these based on user requests.  So there is some other precedent here too...



#47
drcossack said:
Merus said:
drcossack said:
Pawain said:
Archangel said:
HOW on earth does a bonded pet disappear!???
Good question.  Another would be
How does a bonded pet not auto stable when logging off?

Does heat of battle effect pets?
Pets do not auto stable when you log off. They go into a nether world. If you die and log off they go into a nether world.  Some may call this nether world auto stable.  But we have no way to know if that pet goes into our stable.  I do not think it does. They return to you when you log back in if you are alive.

@ Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.

I swear I had a Blaze Cu out Mr. GM and it just went poof.  You can even see it in my stable on TC....

If you log out while dead, they do, in fact, get auto-stabled - go to a stable after you've revived and it'll be there.  If you're logging out while alive, the same thing happens.  The only difference is that the pet is SUPPOSED to return to your side because your character isn't dead; if you're in the heat of battle, your character is still subject to the log-out timer, but the pet is stabled.  Auto-stable has been in place for a long time & it's not hard to figure out all of its intricacies.

If pets are disappearing (and I have no reason to doubt the stories of them going poof - people are not THAT careless with something they've sunk a lot of money/time into), there is NO REASON why the GMs or developers can't replace them - server backups exist.  I don't know how far back they go, but it's not unreasonable to think that something they're informed of immediately can be fixed for a specific individual.
I think the issue of replacing items, even ones that can be verified from a previous backup, is the ability to trade/discard items.

I put my fully trained and scrolled blaze in the stable to get a record of it at server down… log in after server up and transfer the pet to another account then page a GM and say it went poof…. That I owned it can be verified, but how does a GM tell the difference when I page him?  I’m pretty positive UO doesn’t log everything.

It works for an entire shard revert since everything for every player gets reset (except shard transfers).  I can’t justify reverting an entire shard over one players lost pet though.

I’ve lost pets to bugs and it really sucks, but sometimes that’s the way it goes in a video game.

But that's the thing - the devs can look things up for individual accounts.  It's why Mesanna is able to unban them.  When I first purchased Diablo 3, I had some issues with codes (I believe for the Reaper of Souls DLC) & Blizzard's support team was able to find the code for me (I had redeemed a few and wasn't sure exactly which one it was) & apply it to my account.  Do you really think the developers here can't do the same without doing a server-wide revert to the last backup?
I’m quite certain that UO doesn’t store the movement of every time every item moves in game.

You really think a developer can tell exactly what time and from exactly what mob from an exact location I looted a black pearl from if I have one in my pack?  Or if I traded that black pearl to another character? Or if I dropped it on the ground and they picked it up?  It’s possible, but I highly doubt it.

And if unique item ids were that easy to track/trace every dupped item and account responsible for dupping would be long gone.  While I’m no dev, and have no firsthand knowledge of what they can and cannot see… evidence would suggest it’s not as easy as some here suggest.
#48
Every item in game has a unique ID.
Every item in game has a timestamp of when it was created.
Sometime after T2A or UOR every item has an item history which devs (uncertain about GMs) can access which tells how it was created (drop/crafted), how it has been exchanged, etc.
The servers track unique IDs and delete whichever one gets checked next and found to be a duplicate, it's not an automated process it happens when you cross from one subserver into another one (aka a serverline/dungeon) or when you initiate a server transfer.
Pets that enter the void are actually stored in a set of world control stones and boxes, which are physical things in game at a location that players cannot reach.

The chances that the devs actually have a means of looking back through logs and checking for a pet having existed are slim to none, the questions they ask when you email them are evidence of that in itself. In fact what they are asking for is to see if the player can explain to them a situation that they already understand a pet would go missing or get deleted, and if the player can do that then they will offer to "respawn" that type of pet but cannot replace the one that was deleted.
#49
I think it has to do with the potion I never used one and have never lost a PET TO A BUG. 

During the events I am on my sampire who has the same swamp dragon that is like 5 years old. Once it dies i do not rez him I can go for a week with him not rezzing and being in the lost pet world but when I log and am alive his ghost will always be there. 
#50
“(I’ve lost a couple, never used a pet bonding potion)
but that’s not the first time I’ve heard that theory”
#51
I use potions all the time never lost pet 
I leave all my gargoyles pets out never lost a pet 
I frequently log into find my Fisherman standing next too my loaded beetle after being mounted when I log out never lost a pet log after dying in dungeons sometimes pets dead as well never lost a pet there's got to be something more the the OP mentioned 
#52
I lost a swampy in Hythloth, Paged a GM and Mesanna came and brought it back.  But I think the swampy issue in dynamic dungeons is its own thing.

Lost a Windrunner when both of us died, lost a Skree when it fell off a ship, never saw it again.

Never used a bonding potion with over 100 built pets.  7 days works fine.
#53
What is this frequent mentioning of a "bonding potion" often associated with players claiming to have lost a bonded pet ?

Is there aspeculation that it is easier to loose a pet that was bonded with a bonding potion as compared to the 7 days time bonding period ?

If so, I do not understand coding wise how this coud be a thing... I mean, once a pet is bonded, to code, the method via which it got bonded, that is, whether with a bonding potion or the 7 days wait time, should not matter.... a bonded pet is now a bonded pet, period.

And thus, all bonded pet should be the same, regardless of the bonding method used to bond them.

That they are then lost should be an entire different story, totally unrelated to the bonding method used.

Right ?
#54
Pawain said:
Yoshi said:
“ @ Punisher thanks for your info, I already almost reproduced this issue before (having a pet logged in at server down) but I wasn’t using a mountable pet, I will try again to reproduce.
@ gay how long ago was this? Because they fairly recently identified an issue with dead pets and they now follow you through servers as I’m sure you noticed. It’s possible your issue was resolved already.

Still awaiting an account of what actually happened with @ rom “
From what we can gleam from the first post. 
The poster was doing a T2A spawn in fel with a Naj.  They went to the city of Papau to bank the scrolls and stayed afk in the city hidden.  The OP does not recall whether they stabled the pet before banking or going afk for a few minutes. Then there was query from the OP about why the pet was blocked and something about having another pet out.

I have never heard of a non mountable pet being duplicated by game mechanics.

Why are you exploring logging off at server down?  The OP did not mention this happened to this pet.  He only said he has done it other times.

Why are some parts of the conversation cut?  Why does the OP ask if the GM is reading a script on him? 

There is not enough information given by the OP for anyone to reproduce what happened.

But we did discover that the GM speaking from a developer stated to log off in a safe log out area for a few minutes to attempt to recover a pet that went poof.  
I went afk after a spawn. Yes hidden. Nothing having to do with server down. It was 6:30pm. My inquiry was how would it be possible for me to bring out a second 5 slot pet if I already had a 5 slot pet out. The game shouldn't allow me to bring out a new pet if I supposedly already had one.

I asked if the GM was reading off a script because they went from what I felt was trying to help me to asking if there was anything else he could help me with like if I had called for technical support for my cable box and after they helped with one problem they ask if you have any other issues. It was very disconcerting since they hadn't solved my problem yet and were trying to end our interaction.

What other information is required that I have not provided?

If you want to reproduce, go to a spawn with a 5 slot pet that you are not mounted on and log off.


#55
popps said:
What is this frequent mentioning of a "bonding potion" often associated with players claiming to have lost a bonded pet ?

Is there aspeculation that it is easier to loose a pet that was bonded with a bonding potion as compared to the 7 days time bonding period ?

If so, I do not understand coding wise how this coud be a thing... I mean, once a pet is bonded, to code, the method via which it got bonded, that is, whether with a bonding potion or the 7 days wait time, should not matter.... a bonded pet is now a bonded pet, period.

And thus, all bonded pet should be the same, regardless of the bonding method used to bond them.

That they are then lost should be an entire different story, totally unrelated to the bonding method used.

Right ?
The mention of a bonding potion is me asking for a bonding potion after the game errored on me in reparation for what happened in order to make the blow of losing a bonded pet less severe. It is clearly something that should not have happened and having to wait seven days on top of the actual loss essentially makes the character unusable for a week on top of the loss.
#56
Pawain said:
Yoshi said:
“ @ Punisher thanks for your info, I already almost reproduced this issue before (having a pet logged in at server down) but I wasn’t using a mountable pet, I will try again to reproduce.
@ gay how long ago was this? Because they fairly recently identified an issue with dead pets and they now follow you through servers as I’m sure you noticed. It’s possible your issue was resolved already.

Still awaiting an account of what actually happened with @ rom “
From what we can gleam from the first post. 
The poster was doing a T2A spawn in fel with a Naj.  They went to the city of Papau to bank the scrolls and stayed afk in the city hidden.  The OP does not recall whether they stabled the pet before banking or going afk for a few minutes. Then there was query from the OP about why the pet was blocked and something about having another pet out.

I have never heard of a non mountable pet being duplicated by game mechanics.

Why are you exploring logging off at server down?  The OP did not mention this happened to this pet.  He only said he has done it other times.

Why are some parts of the conversation cut?  Why does the OP ask if the GM is reading a script on him? 

There is not enough information given by the OP for anyone to reproduce what happened.

But we did discover that the GM speaking from a developer stated to log off in a safe log out area for a few minutes to attempt to recover a pet that went poof.  
The conversation with the GM is not cut or edited. The introduction above the picture was not included only because that wouldn't fit into one picture. The conversation above was mostly introductory and asking me where and when the pet loss occurred. 
#57
There is no question that the pet could be replaced by the dev team. The information that it exists is located on a database in a table with all it's details such as stats and pet owner. That is stored on their side. The issue is willingness and them not wanting to feel like it is their responsibility to replace every item that goes poof.

Guess what they should want to replace every item that goes poof, because not doing so diminishes the quality of the game and lessens the faith players can have in it's persistence. These bugs should not occur and when they do they should not be met with a tough shit, and in the case of a bonded pet, having to wait 7 days to replace it.
#58
One thing would be nice and, I imagine, quite feasible if the Developers are willing ( @Kyronix ?) and this could be that, whenever a pet gets lost, the Tamer owning (and losing...) the pet for good, would be at the very least returned all of the powerscrolls invested in that pet which code knows since they are listed "enhancements".....

Sure, the player would need to find/tame another of the same pet and spend time to train it back up again but, at the very least, the scrolls invested into the lost pet would not also be lost....

Please, Kyronix ?
#59
While you were AFK your pet could have gone wild and that is the reason you were allowed to get another pet out
#60
We CAN'T EVEN GET A NEWSLETTER do you really think anything discussed here or any other thread is going to happen...
#61
" @Rom
Where was your first pet when you brought out a second pet? was it next to you?

Then what happened after it let you bring out a second pet?

i think i have heard of this before actually and i tried to reproduce, RE logging off at spawns. From memory it did indeed briefly put my follower count to 0 but after a short time it returned to 5, I'll take another look. So when you went afk the game logged you out (timed you out)? you then went to the stables and were able to claim another pet..
okay i think i understand

it probably doesn't matter but tell me anyway what champ spawn you logged out at, and i'll presume the champ spawn was not active?"
#62
Yoshi said:
" @ Rom
Where was your first pet when you brought out a second pet? was it next to you?

Then what happened after it let you bring out a second pet?

i think i have heard of this before actually and i tried to reproduce, RE logging off at spawns. From memory it did indeed briefly put my follower count to 0 but after a short time it returned to 5, I'll take another look. So when you went afk the game logged you out (timed you out)? you then went to the stables and were able to claim another pet..
okay i think i understand

it probably doesn't matter but tell me anyway what champ spawn you logged out at, and i'll presume the champ spawn was not active?"
Yea this was my biggest question. How did the whole had a 5 slot pet then hid (I guess was timed out?) then was able to claim another 5 slot pet happen? 

Also, why did you claim another pet instead of the one that you had originally taken out? 
#63
Maybe they use a 3rd party client because they paid for another UOA key but they haven't updated the dll file so they are forced to use a non approved client because the approved one isn't working.
#64
He said he went to Papau bank after the spawn to put up scrolls.  He did not log off or go afk at the spawn. 

He was probably doing the Ice Island one you can sail to from near Papau or the Terathan one you can go to.

He was probably using the Papau stable. Papau was not very active on LS when there was only one facet. I basically lived there for a few months when I didn't have a house.  It has all the stuff you need.  A bank, an Inn, a stable. and vendors.
#65
Rom said:


If you want to reproduce, go to a spawn with a 5 slot pet that you are not mounted on and log off.



" @Pawain he literally wrote this, we don't need your random interpretation of events on a thread where we can read.

That said, there are more discrepancies.
If you log off at a champ spawn (fully timed out) your char gets teleported to a shrine on log in.

I am trying to repro losing the pet by logging out at champ hidden, not been able to
This thread becomes easier reading if you filter out Pawain's comments"

#66
Yoshi said:
Rom said:


If you want to reproduce, go to a spawn with a 5 slot pet that you are not mounted on and log off.



" @ Pawain he literally wrote this, we don't need your random interpretation of events on a thread where we can read.

That said, there are more discrepancies.
If you log off at a champ spawn (fully timed out) your char gets teleported to a shrine on log in.

I am trying to repro losing the pet by logging out at champ hidden, not been able to"
Yes that is not what he originally said, And how many thousands of players have logged off and back on with a pet thousands of times with no losses.  Some players live in Doom with a non mountable pet.
#67
Yoshi said:
Rom said:


If you want to reproduce, go to a spawn with a 5 slot pet that you are not mounted on and log off.



" @ Pawain he literally wrote this, we don't need your random interpretation of events on a thread where we can read.

That said, there are more discrepancies.
If you log off at a champ spawn (fully timed out) your char gets teleported to a shrine on log in.

I am trying to repro losing the pet by logging out at champ hidden, not been able to
This thread becomes easier reading if you filter out Pawain's comments"

 😂 This thread and every other lol 
#68
keven2002 said:
Yoshi said:
" @ Rom
Where was your first pet when you brought out a second pet? was it next to you?

Then what happened after it let you bring out a second pet?

i think i have heard of this before actually and i tried to reproduce, RE logging off at spawns. From memory it did indeed briefly put my follower count to 0 but after a short time it returned to 5, I'll take another look. So when you went afk the game logged you out (timed you out)? you then went to the stables and were able to claim another pet..
okay i think i understand

it probably doesn't matter but tell me anyway what champ spawn you logged out at, and i'll presume the champ spawn was not active?"
Yea this was my biggest question. How did the whole had a 5 slot pet then hid (I guess was timed out?) then was able to claim another 5 slot pet happen? 

Also, why did you claim another pet instead of the one that you had originally taken out? 
After doing several back to back spawns I took a break before an event. I was offline for more than an hour. When I got back on I still had to put stuff in my house and get ready for an event. I had no pet out and my stable slots showed as 0/5. I grabbed a different pet because I would need a different pet for the event vs the spawn. It wasn't until the following day that I realized the spawn pet was gone and not in my stables.
#69
If you opened your claim list the spawn pet would have been there to claim even if it's stuck in limbo
#70
Rom said:
keven2002 said:
Yoshi said:
" @ Rom
Where was your first pet when you brought out a second pet? was it next to you?

Then what happened after it let you bring out a second pet?

i think i have heard of this before actually and i tried to reproduce, RE logging off at spawns. From memory it did indeed briefly put my follower count to 0 but after a short time it returned to 5, I'll take another look. So when you went afk the game logged you out (timed you out)? you then went to the stables and were able to claim another pet..
okay i think i understand

it probably doesn't matter but tell me anyway what champ spawn you logged out at, and i'll presume the champ spawn was not active?"
Yea this was my biggest question. How did the whole had a 5 slot pet then hid (I guess was timed out?) then was able to claim another 5 slot pet happen? 

Also, why did you claim another pet instead of the one that you had originally taken out? 
After doing several back to back spawns I took a break before an event. I was offline for more than an hour. When I got back on I still had to put stuff in my house and get ready for an event. I had no pet out and my stable slots showed as 0/5. I grabbed a different pet because I would need a different pet for the event vs the spawn. It wasn't until the following day that I realized the spawn pet was gone and not in my stables.
When did you stable the original pet?
#71
keven2002 said:
Maybe they use a 3rd party client because they paid for another UOA key but they haven't updated the dll file so they are forced to use a non approved client because the approved one isn't working.
I use the stock UO EC client with no additional software installed and no files modified.
#72
“So where exactly did you log out?
and was your pet with you when you logged out?
and did you get teleported to a shrine when you logged back in?”
#73
Yoshi said:
“So where exactly did you log out?
and was your pet with you when you logged out?
and did you get teleported to a shrine when you logged back in?”
Paupua bank.
No.
No.

I'm finding that my pets will disappear often and I can relog to get them to rejoin me. I'm still not certain exactly what happened, and the GM didn't share any details from the developers and didn't reach out again after ending out interaction. What I can say for certain is that the game should not allow a player to pull out a second 5 slot pet if it considers that they already have one out. I would add to that that as a customer of broadsword, I am displeased with how they handle this situation and it tarnishes my respect for the game developers and management for allowing this to happen without corrective action. A simple potion of bonding would have made a terrible situation okay. The final result is  a justifiably disgruntled customer who was not made whole after stumbling upon a shortcoming in the game...
#74
“so..where was your pet when you were at the bank?

I guess technically they’re not supposed to go wild anymore, perhaps this doesn’t count if the owner is not in proximity, I’ll check it out.

slightly unusual behaviour though, under the old rules we’d have just said user error - pet went wild”
#75
Rom said: I'm finding that my pets will disappear often and I can relog to get them to rejoin me. 
#76
I am sorry to hear that pets are still being lost. I had posted about my same experience in the past.  Pets can easily be lost today by timing out in champ spawn area. Even this week a guildmate lost a pet when he was booted from champ spawn area to shrine. His pet did not follow and his followers stayed at 0/5. 
#77
Relvinian said:
I am sorry to hear that pets are still being lost. I had posted about my same experience in the past.  Pets can easily be lost today by timing out in champ spawn area. Even this week a guildmate lost a pet when he was booted from champ spawn area to shrine. His pet did not follow and his followers stayed at 0/5. 
Actually, in that situation all is not always lost.  While the pet doesn't show in followers, it can be retrieved. I've done it.  I went back to the champ area to look for it, and found it. 
#78
Relvinian said:
I am sorry to hear that pets are still being lost. I had posted about my same experience in the past.  Pets can easily be lost today by timing out in champ spawn area. Even this week a guildmate lost a pet when he was booted from champ spawn area to shrine. His pet did not follow and his followers stayed at 0/5. 
Actually, in that situation all is not always lost.  While the pet doesn't show in followers, it can be retrieved. I've done it.  I went back to the champ area to look for it, and found it. 
Unless it went wild and got killed before it is found and retamed..... which it is usually what likely happens if one's own character has "timed out" and has been sent to a Shrine.... that means that time has lapsed (otherwise they would have not been sent to a Shrine...), time during which the likeliness of the pet gone wild is high... as well as also the likeliness of it getting killed by the spawn.... or some other player, since we are talking of Felucca facet, is high....

End result is still, a lost pet.... and for good.....
#79
“i am not surprised the GMs/devs were not able to do anything with the OP giving contradictory account of what happened with still missing information. Days of questions later and we’re still no closer to finding out where he left his pet when he went to the bank. (Or why - although I guess that’s not important)

Also seems like same game mechanic abuse has been taking place, with the pet owner abusing log out/in to summon pet to their location instead of using a pet ball of summoning”
#80
"there is a generic problem here with players testing the boundaries.

So the devs made it so if you log out/lose connection and you didn't get a chance to stable your pet, your pet gets auto stabled and appears next to you on log in. So instead of players using this as a safeguard, people now just log out without stabling, and expect their pet to be there 100% of the time they do that. And even as is the case here, (ab)using log out/in as a way to summon a pet instead of using a pet ball.

The devs have now made it so pets don't go wild and instead will just stop obeying commands/attacking things, so now it seems players are leaving their pets unattended killing stuff while they're off at the bank - not even with the pet (something you would never do before as this would guarantee pet loss).

What's the point in them putting in safeguards if people are just going to move the goalposts on how they play?
the devs are giving more than an inch, and the players are taking a mile"
#81
Yoshi said:
“i am not surprised the GMs/devs were not able to do anything with the OP giving contradictory account of what happened with still missing information. Days of questions later and we’re still no closer to finding out where he left his pet when he went to the bank. (Or why - although I guess that’s not important)

Also seems like same game mechanic abuse has been taking place, with the pet owner abusing log out/in to summon pet to their location instead of using a pet ball of summoning”
Excuse me? Abuse of game mechanics? I did exactly what I said about 10 times. I did a spawn, ran myself out of the spawn, hid my character and left my PC to attend to real life. When I got back I was short of time before a commitment to attend an in game event and rushed to get myself there in time. What about this was abusive?
#82
Yoshi said:
"there is a generic problem here with players testing the boundaries.

So the devs made it so if you log out/lose connection and you didn't get a chance to stable your pet, your pet gets auto stabled and appears next to you on log in. So instead of players using this as a safeguard, people now just log out without stabling, and expect their pet to be there 100% of the time they do that. And even as is the case here, (ab)using log out/in as a way to summon a pet instead of using a pet ball.

The devs have now made it so pets don't go wild and instead will just stop obeying commands/attacking things, so now it seems players are leaving their pets unattended killing stuff while they're off at the bank - not even with the pet (something you would never do before as this would guarantee pet loss).

What's the point in them putting in safeguards if people are just going to move the goalposts on how they play?
the devs are giving more than an inch, and the players are taking a mile"
Talk about moving the goalposts, that's exactly what you're doing here. I'm talking about my pet disappearing and you're victim blaming saying that the devs have already done so much that even though their current system doesn't work as intended that it's already much better than things "back in the day." You can't judge things based on how things were, but how they are currently implemented. Are bonded pets supposed to disappear permanently under the current implementation? Stop moving the goalposts.

Edit: I will add, stop making assumptions. No "player testing the boundaries" was occurring here and I take offense to your accusations.
#83
"if you're the victim, why are you being so cagey and STILL haven't answered the basic question of,
where was your pet last when this happened? (and why did you leave it there?)
it's the simplest question surely, and 3 pages later, 1 week later, still unanswered.

But no pets are not supposed to dissapear under any situation"
#84
Yoshi said:
"if you're the victim, why are you being so cagey and STILL haven't answered the basic question of,
where was your pet last when this happened? (and why did you leave it there?)
it's the simplest question surely, and 3 pages later, 1 week later, still unanswered"
Yoshi said:
"if you're the victim, why are you being so cagey and STILL haven't answered the basic question of,
where was your pet last when this happened? (and why did you leave it there?)
it's the simplest question surely, and 3 pages later, 1 week later, still unanswered"
I can only assume you think they were involved in some illegal activity but if so do you really think they'd have paged a GM ?
#85
Yoshi said:
"if you're the victim, why are you being so cagey and STILL haven't answered the basic question of,
where was your pet last when this happened? (and why did you leave it there?)
it's the simplest question surely, and 3 pages later, 1 week later, still unanswered.

But no pets are not supposed to dissapear under any situation"
Dude, you're accusatory tone is ridiculous. Who do you think you are throwing around accusations and questioning my character? I don't take kindly it it. The questions you present were asked and answered in my initial posting. The answer was I did not recall exactly what had happened by the following day when I discovered it went missing. My initial thought was that I had stabled it, but I second guess myself.

Second, my pet which you stated "no pets are not supposed to dissapear under any situation" did disappear, so what would you consider me if not the victim? This is the only topic I am looking to address.

Tone it down guy...


#86
"shrug, i dunno, I really don't know why he don't answer"


#87
Yoshi said:
"shrug, i dunno, I really don't know why he don't answer"


Yea, flagging you at this point. You're not contributing in any constructive way.
#88
"so there is a days gap between you discovering the pet is missing and it last being used okay.


This is a long shot,
Is it possible someone else who has access to your login (EG your spouse) perhaps moved the pet from one char/account to another for some reason.
EG Najasaurus can be used for training weapon skills as it has 100 poison resist.

I lament when my daughter borrows things"
#89
Yoshi said:
"so there is a days gap between you discovering the pet is missing and it last being used okay.


This is a long shot,
Is it possible someone else who has access to your login (EG your spouse) perhaps moved the pet from one char/account to another for some reason.
EG Najasaurus can be used for training weapon skills as it has 100 poison resist.

I lament when my daughter borrows things"
Negative. I am the only person in possession of my password.
#90
@Rom

Since it sounded like the pet was not full of 120 scrolls.  Can you share with others, what build you are using to do the champ spawns?

A naj with what build?
#91
Pawain said:
@ Rom

Since it sounded like the pet was not full of 120 scrolls.  Can you share with others, what build you are using to do the champ spawns?

A naj with what build?
I think this is going in the wrong direction if you're trying to replicate the issue, but I'll answer with the caveat that I am a relatively "new player" in that I only returned to the game in the spring of 2022 after a long hiatus of around 10 years. If you're asking what skills the pet had then the answer is poison breath and frenzied whirlwind.

Like I said previously though, I have had my bonded pets disappear on me multiple times per week. Things like being in a spawn or dying seem to cause it the most often, but I've also seen it happen from server lines and going through moongates. In dungeon despise I found that losing my pet was such a common occurrence that I stopped going there. However, before this experience I had never lost a bonded pet. I was always able to relog and have it return or it automatically be transported to my stables.
#92
In typical fashion someone with an issue is somehow finding themselves on trial asking questions to help one thing but the hidden accusations need to stop where are the mods?
#93
"Was the pet linked to a pet ball of summoning?
and what message does the pet ball give you now when you try to use it?"
#94
Rom said:
Pawain said:
@ Rom

Since it sounded like the pet was not full of 120 scrolls.  Can you share with others, what build you are using to do the champ spawns?

A naj with what build?
I think this is going in the wrong direction if you're trying to replicate the issue, but I'll answer with the caveat that I am a relatively "new player" in that I only returned to the game in the spring of 2022 after a long hiatus of around 10 years. If you're asking what skills the pet had then the answer is poison breath and frenzied whirlwind.

Like I said previously though, I have had my bonded pets disappear on me multiple times per week. Things like being in a spawn or dying seem to cause it the most often, but I've also seen it happen from server lines and going through moongates. In dungeon despise I found that losing my pet was such a common occurrence that I stopped going there. However, before this experience I had never lost a bonded pet. I was always able to relog and have it return or it automatically be transported to my stables.
No.  I am changing the subject.  It may help others to see that you are doing spawns with a pet that you did not invest a bunch of 120 scrolls in and you can make pretty fast.

So thats what I am asking what build and any tips to get the spawns done.  To help others play a tamer and do spawns.

Yoshi is the detective.
#95
Tbh the naj is probably the most unimpressive pet I've ever seen so I don't think it's really a big loss other than the bonding pot. 

If you're on ATL let me know if want help replacing the pet and potion.

#96
I have removed a significant number of posts, and since there is little that can be done other than what @Urge has offered I think I will circumvent a repeat of the posts I have removed by closing the thread.

[edit] I have re-opened this thread because I have been informed that the problem has re-curred. However I would ask that people refrain from attacks on other posters. If possible, would those who have experienced the problem put forward possible steps to re-produce. Until the cause is found, a solution is next to impossible.

Questions that have occurred to me while reading:
Do affected characters use skill enhancing jewelry?
Does such jewelry affect their stable slots?
If yes, was the character wearing the jewelry at the time of the event?
#97
@Devs The issue is still ongoing. I have not been able to reliably replicate this particular incident where my pet disappeared completely and is no longer even in my stables. I have observed my pet disappearing "often" in that multiple times per week and sometimes multiple times per day my pet will either disappear or I will log in and my pet will not be visible. I have not dared to intentionally try to take a second pet out during any of these times, but if I were trying to replicate the issue I would do just that. I find that I most frequently have my pet disappear as a result of zoning, logging into the game, or dying, but as I said this is a pretty common occurrence for me. If there is any other information I can provide please let me know.
#98
“Yes I am very interested in this disappearing. I would like to replicate myself at my own risk. 

you said it happens when entering despise, did you mean trammel or fel?

and do you know if the pet still shows up on your follower count? 

And what happens when you try to summon disappeared pet with pet ball?

(I play a tamer who uses non mountable pet, never experienced disappearing pet, and I die a lot too) as I tried to explain before I misunderstood when you said your pet disappeared often as to me that would just mean i couldn’t find it as I didn’t keep track of its location, I didn’t know you meant it literally often disappeared. I tried to explain language barrier but instead was called the following:
toxic
troll
clown

please forgive language misunderstanding

and forum mod removed post where I tried to explain misunderstanding sorry for language issue”
#99
@Rom can you copy your character to test center and attempt to reproduce there? That way your pets would be safe and only the copies on test center would be lost.
#100
“And please make note of follower count if pet does disappear. “
#101
Mariah said:
@ Rom can you copy your character to test center and attempt to reproduce there? That way your pets would be safe and only the copies on test center would be lost.
May I ask how to copy my character there with the EC?
#102
“Use the help option, should be bottom option.

also forum mod has removed my offer of pet bonding potion on any shard as apology for language barrier”
#104
Urge said:
Tbh the naj is probably the most unimpressive pet I've ever seen so I don't think it's really a big loss other than the bonding pot. 

If you're on ATL let me know if want help replacing the pet and potion.

Well, I would not say that to @PlayerSkillFTW .... I seem to understand that instead, he is very happy with his Najasaurus.....
#105
“someone in my guild before released a load of dead pets he had (warhorses, 16th anni horses) and the next day discovered his peacock mount was missing, he put 2 and 2 together and just presumed he released the peacock by accident.”
#106
While you were AFK your pet could have gone wild and that is the reason you were allowed to get another pet out

Do you have any idea how long it takes for happiness to drop that much if you're just idling?  There was a minor bug with it at some point many years ago, and easily reproduced (though I don't recall all the specifics behind doing it); in short, you could take two pets out, go to a different area, and your follower count would be 0/5.
#107
"pets don't go wild anymore"
#108
"may aswell have kept this locked, OP supplied no more updates"
#109
I lost a fully trained/partially scrolled Blue Beetle this morning. I'd been moving between houses and I'm pretty sure it was loaded, with what I do not know:( This was yesterday or day before. Obviously I must have been dismounted when I logged out/or when UO auto logged me out. When I logged on this morn my follower count showed 5/5 - I searched house and saw no bug. I logged out then back on, slot was 0/5 and no bug in stable nor loaded corpse around. I paged GM, nothing could do. I accept that It was my fault for not ensuring that I was mounted when I logged, but it still sucks.
#110
Hippo said:
I lost a fully trained/partially scrolled Blue Beetle this morning. I'd been moving between houses and I'm pretty sure it was loaded, with what I do not know:( This was yesterday or day before. Obviously I must have been dismounted when I logged out/or when UO auto logged me out. When I logged on this morn my follower count showed 5/5 - I searched house and saw no bug. I logged out then back on, slot was 0/5 and no bug in stable nor loaded corpse around. I paged GM, nothing could do. I accept that It was my fault for not ensuring that I was mounted when I logged, but it still sucks.



I find myself dismounted all the time never sure why i assume it's just another bug that will never be acknowledged much less fixed..m
#111
I stable all pets before logging out. Better safe than sorry. 
#112
“I made the suggestion before to remove the backpack feature from blue beetles when the animal training process has been initiated as it was only a matter of time before someone loses a scrolled beetle, but this safeguard was never introduced.

(some of the posters here dismissed my concerns as a never going to happen event, but this is now the second story I’ve heard of a lost scrolled blue beetle)”
#113
Yoshi said:
“I made the suggestion before to remove the backpack feature from blue beetles when the animal training process has been initiated as it was only a matter of time before someone loses a scrolled beetle, but this safeguard was never introduced.

(some of the posters here dismissed my concerns as a never going to happen event, but this is now the second story I’ve heard of a lost scrolled blue beetle)”
No thanks.

The backpack feature is quite important, for example, to Tamers/Treasure Hunters who have quite a few items to collect, if they have an imbuer and need the gems, the items to unravel for materials.

And there is also several other instances where a Tamer could make good use of the backpack of a trained Blue Beetle....

So no, the backpack feature should absolutely stay and not go away when the Blue Beetle gets trained.... as it now is.

The bug that causes the loss of pets should, instead, get fixed.... rather then nerfing usefull features of petsthus further aggravating players' gameplay and enjoyment of the game, instead.....

I do not know others, but I play games to enjoy my time spend with them, not to get frustrated and stressed out by players' unfriendly Design.....
#114
Yoshi said:
“I made the suggestion before to remove the backpack feature from blue beetles when the animal training process has been initiated as it was only a matter of time before someone loses a scrolled beetle, but this safeguard was never introduced.

(some of the posters here dismissed my concerns as a never going to happen event, but this is now the second story I’ve heard of a lost scrolled blue beetle)”
I log out un-mounted on scrolled beetles everyday with my disco tamer who's a gargoyle never an issue. I log on all the time to find myself mysteriously un-mounted from my trained beetle on my Fisher/tamer still with no issues 
#115
"but if you accidentally left an item in its backpack, you may find you lose that beetle, it's easily done, go to drag and drop a piece of food to it but pick up something else instead.."
#116
Yoshi said:
"but if you accidentally left an item in its backpack, you may find you lose that beetle, it's easily done, go to drag and drop a piece of food to it but pick up something else instead.."
My Fisherman has a full beetle all the time now i am always mounted when I log out but not when I log back in so realistically it's layers of bugs
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