2018-03-09 15:37
#0
Devs,
Last night, my guild attempted the Harrower. For some of our group (myself included), this was the first time ever. We spent weeks gathering the skulls, being raided several times in the process, but were very careful in planning our attack. Honestly, it went flawlessly and we would have been in and out without a raid, if not for one glaring problem.
One of the tentacles spawned behind the wall in Hythloth, and despite our best efforts and several tricks to try and damage it, there it remained. We could do little more than knick its health.
Many of us paged for a GM to come solve a rather simple issue: to move the tentacle from inaccessible point A, to accessible point B. We were quite clear and concise in outlining the issue in our pages, and many stayed up even later than planned hoping we'd be able to finish our adventure.
Your site says support is available in-game between 9AM and 4AM EST, 24/7, and they'll "do their best to address [the] issue in a timely manner".
However, this was not our experience last night. After over an hour of waiting without any sort of acknowledgement, my guild was forced to abandon our attempt at defeating the Harrower at roughly 3:45AM. Likely a GM came this morning and moved the tentacle for someone else to reap the rewards of our time and effort, which I feel is unacceptable.
In my personal experience, it has taken the GMs anywhere from ten minutes to several hours to come handle simple pages. I understand that there are a lot of people who play this game, and pages are tackled in the order received. However, sometimes it appears as though there either aren't any/enough of them, or that they don't care enough to show up and do their job.
Regardless, it's not their fault really. The fact that after how many years terrain remains behind the dungeon walls where monsters can spawn beyond reach is baffling. Can those pieces not be removed somehow? It would likely solve and/or prevent many issues in the future.
As for me, I'll just have to deal with the fact that my first ever attempt at a Harrower was fouled by poor design and a lack of timely support.
~Faeryl
Last night, my guild attempted the Harrower. For some of our group (myself included), this was the first time ever. We spent weeks gathering the skulls, being raided several times in the process, but were very careful in planning our attack. Honestly, it went flawlessly and we would have been in and out without a raid, if not for one glaring problem.
One of the tentacles spawned behind the wall in Hythloth, and despite our best efforts and several tricks to try and damage it, there it remained. We could do little more than knick its health.
Many of us paged for a GM to come solve a rather simple issue: to move the tentacle from inaccessible point A, to accessible point B. We were quite clear and concise in outlining the issue in our pages, and many stayed up even later than planned hoping we'd be able to finish our adventure.
Your site says support is available in-game between 9AM and 4AM EST, 24/7, and they'll "do their best to address [the] issue in a timely manner".
However, this was not our experience last night. After over an hour of waiting without any sort of acknowledgement, my guild was forced to abandon our attempt at defeating the Harrower at roughly 3:45AM. Likely a GM came this morning and moved the tentacle for someone else to reap the rewards of our time and effort, which I feel is unacceptable.
In my personal experience, it has taken the GMs anywhere from ten minutes to several hours to come handle simple pages. I understand that there are a lot of people who play this game, and pages are tackled in the order received. However, sometimes it appears as though there either aren't any/enough of them, or that they don't care enough to show up and do their job.
Regardless, it's not their fault really. The fact that after how many years terrain remains behind the dungeon walls where monsters can spawn beyond reach is baffling. Can those pieces not be removed somehow? It would likely solve and/or prevent many issues in the future.
As for me, I'll just have to deal with the fact that my first ever attempt at a Harrower was fouled by poor design and a lack of timely support.
~Faeryl
