I've been playing Endless Journey for a while and then realised I could reactivate my account. I did that and have been playing for a few days. Yesterday out of the blue, I've started to have connection issues. I can log into my account and choose a shard, but when I do it just pauses for a long moment before notifying me it couldn't connect. Sometimes I can't even log in. I've allowed it through my firewall and have also been running UO as administrator and none of this has worked. It's frustrating to have these problems only after 2 days. If anyone could help, I'd very, very much appreciate it!
You could also delete the files of your chars on your hard drive.
I've rebooted my computer, reinstalled the game and restarted my internet. I'll try deleting my character files, but I don't even get as far as selecting my characters so I'm not sure if that will make much difference.
It's becoming increasingly annoying how long this troubleshooting is taking, especially since everything was working fine up until I started paying for my account. I've come back to the game after 10 years and this is making me want to leave it again for good.
Is this happening with both clients?
Yeah. I just finished downloading the classic client and it's doing the same thing. I select which shard I want to connect to and it just says connecting for 5 minutes before losing connection.
This is the fourth day I haven't been able to play and I only just paid for a month 6 days ago. If support doesn't get back to me then EA has essentially taken my money without actually giving me what I've paid for.
The problem may not be EA, It could be an issue with your computer. I still think it is an internet connection issue. Are you using Wifi to connect to the internet? If so call your internet provider to see if they can help. It may be a simple thing like shutting off your Wifi Modem and restarting it after 5 to 10 minutes.
I've seen this problem before, but it's so long ago that I don't remember the solution 🙁
The main difference between your account now and as it was at EJ is you now have access to the full content of your bank box.
Is you pc fully upto date with drivers and directx?
I would also suggest checking the 'full file check' box, in case there's a corrupted file.
This will not be a popular suggestion, but do you have a friend/relative that also plays UO that you trust with your login info ? If they can log in with your account, the issue is on your end.
Is there a promotional code that you need to apply to your account to tell it it is a full account? Do you get any warnings about your account before it goes back to the log-in screen? What does your account page say about that account. I have never had an EJ Account so am unsure what your account page ma or may not say.
Yeah I've tried with a full account and an EJ account and they're both not logging in properly. It could very well be something on my end. I've restarted my internet after leaving it off for 15 minutes and I've run both clients as administrator. As far as I can tell, there's no promotional code I need to add.
Not sure how old your computer is, I just recently (3 days ago?) had to go into my firewall settings and allow UO and UOAssit to go through and since I actually did a full reinstall, be sure to run as admin.
I think they (microsoft) try to hard to protect us from ourselves now and end up stopping many of our programs. 🙁
I have a month old gaming ASUS. I've allowed the whole EA folder permission and run the client as administrator. I've restarted my internet, my computer, tried both client versions, logged in with two different types of accounts, have my clients up to date, messaged support and have decent internet. I had two days of game play and haven't changed any settings so I don't understand what has changed to make the game unplayable.
Oh shit! I just got in with the classic client. I have no idea why it's working, but it's a win and I'll take it. Thank you to everyone who offered their advice and support. Honestly, the main reason why I returned to the game after 10 years is you guys. One of the best gaming communities ever.
Oops, I logged into Classic once and now it's gone back to not working. Enhanced client still isn't working.
What shard are you playing on or should i say which shard are you trying to log into?
Trying to get onto Oceania. Though sometimes it doesn't even get passed logging into my account. I've had a little success logging in today, but then it's super laggy. I just wish my computer could tell me what's changed from last week till now. Before it was running perfectly.
Every now and then the game is (Not Responding) when I try to log in.
When I do get in on EC, it tells me the latency for Oceania is over 600ms, which shouldn't be right. My internet is running just fine and the CC says Oceania is 60ms, but still hangs in the loading screen when I select it.
I believe a couple of the shards are having issues with crashes. You could check the different shard forums to see which ones are having issues. I am sorry you are having problems with logging in. I know that is no fun when you want to log in and enjoy the game as it has happened to me a few times, but usually don't last more than a day or 2. I wish you best of luck and hope the issue is resolved soon.
Thanks for the support Arron. I've been out of commission since Friday, so it's not looking good. At this rate, I won't be renewing my account as there's no point. The support team has three weeks to get back to me before my subscription runs out. I'll be extremely disappointed if I miss even 1/4th of what I've paid for.
I'm not super tech savvy. How do I use the information there? haha
Edit: I scrolled down further and I can see the instructions now. Thanks, Petra! I'll give it a go
Update:
Three days ago I decided to try my luck again and had success. For two days I had no problems at all and all was well. Last night however, my game froze and I had to restart it. When I tried to log back in I had the same trouble as before.
I've used UOTrace and it says my connection to Oceania is fine, but I sometimes have trouble logging in full stop.
Yeah, doesn't seem to matter what shard. Most of the time I don't even successfully log in.
do you have a bandwidth restriction with your internet provider.
Is it during a certain time a day this happens?
Is it just UO that it happens?
Is any other internet functions/sites affected?
Have you cleaned out your cookies?
as a practice if I have used the internet for any amount of time I always clean out my system before running UO just out of habit from using older computer systems and even with a dual quad system, yes 8 cpus running at once, it still helps.
Best bet to see if it's internet related is to open up command prompt and run a tracert to the servers IP address.
I use Glary Ulitilites. Its free and there is a one click maintenance that clears out cookies, temp files and your memory
My only experience was this. My internet was fine with everything but UO. Everything else worked great. Was having connection issues with UO like crazy. Was super ticked off with UO. I tried everything and finally had Comcast (cable) come out and check my service. When they disconnected my drop outside water started running out of the cable and that went on for a long time. So they installed a new drop and everything was excellent after that. The only thing that tipped me off was every now and then I'd get a bad packet loss spike but I really had to watch for it. It wasn't all the time. Only seemed to bother UO.
Oh, do you have a cat? Do you want one? lol My monitor went out and so I bought a new one. When the new one didn't work I started checking everything. Seems the cat had been using the monitor cable as a chew toy. Another time I was having issues in general I started checking everything. The cable connection from the router was so loose the cable almost fell off. I guess moving it around to dust was enough to loosen it up and I never noticed. Or it could have been the cat again? I need to watch him.
