The "Forum Feedback" section, I presume, is for feedback on the forum and not the game. So I'll post here instead!
I came back a week or so ago, after a long break (familiar story I think, lately!). However, I never really "quit" - I just stopped logging on. So I have all my stuff, house etc.. great!
In the 8 years prior to now, I have met various people throughout my social and work circles - and some of them actually seem to want to play, subsequent to my posting about EJ on Facebook. However, the feedback I have had so far from people makes me think that there are too many restrictions on EJ accounts. I guess what I am really interested in is this:
Why is there *so much* restriction for new players? This is not just about returning players; it is about those who are new to the game. I can completely understand the logic behind why you wouldnt allow a free account to own a house - from a business you would want people who pay have *some* reason to do so; but also you can just imagine how many houses would pop up otherwise! But with just two characters and a bank that can only hold 20/28 items - with no way to access storage at a friend's house - I think this could really harm some new players' experience.
At least two people have commented to me on the restrictions and so I have to - already - tell them to throw away things like the book or the candle or those 10 chairs you found at the bank. This is, in some sense, quite sad; your new player experiences should be about fun and not powergaming - the time when you mess around, store things and try to train in every skill and keep all the tools necessary. The new player experience already arguably omits some really fundamental parts of the game to new players and - coupled with a small bank box and only two characters - you have no space to explore and develop in the way that new players would prior to EJ.
This isn't my asking "can you fix this in the next few weeks" - I have no idea what Broadsword's plans are for UO's long term strategy and how churn/new player onboarding and player retention factor into the development forecast. However, I really love UO and want it to succeed - I am just worried that the restrictions might serve only to cause frustrations for those genuinely interested in playing rather than to achieve what such a cautious approach may hope to combat.
Ultimately, I am not a product manager or an MMO marketing expert - and I don't wish to sound negative - but the release of Endless Journey should have been a MASSIVE fanfare moment across the internet with every provision made to entice people into the game (both new and returning players). There's only one real shot at something of such a magnitude and I might argue it could have been better to have had only the house restriction initially (and then add restriction later) rather than have to scale back the restrictions over time (by which time, people's interest has been momentarily piqued across the net before fading away again).
All of the above is based on my own thoughts and observations of two new people, so this is really limited and subhective - but I do think things could be tweaked a bit. Maybe it needs more time first to wait and see - but that email has already gone out to everyone and I think that there's a finite amount of time that some of that new-buzz energy surrounding EJ can be used. Either way, I am sure its brought a fair number of people back already - and hopefully they (we!) will stay, even if just to play somewhat more casually than we did years ago!

