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Unlink UO Account

Started by Pitr · 2018-05-08 · 9 posts · General Discussions
Pitr 2018-05-08 14:42 #0
Greetings
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I would like to donate one of my accounts to a friend.
He is already playing on that account... but I would like to make sure that he has full control over it.
(link it to his own master accounts) 
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What is the procedure?
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Thank you!
Kronal 2018-05-08 20:06 #1
I would like to know this myself. @Mesanna @Kyronix
Luc_of_Legends 2018-05-09 10:08 #2
You have to email Mesanna@broardsword.com and ask her to unlink it. She is the ONLY ONE who can do it.  If the planets align, the moon is in the right phase, your I-ching, horoscope, and luck are good Mesanna will anwser your request. 
Kronal 2018-05-09 10:44 #3
You have to email Mesanna@ broardsword.com and ask her to unlink it. She is the ONLY ONE who can do it.  If the planets align, the moon is in the right phase, your I-ching, horoscope, and luck are good Mesanna will anwser your request. 
.... Surely you jest.  That is the most insane system I have ever heard of.  Seriously?  That's a joke right?? Right?!?  What kind of half baked setup is that?
Rock 2018-05-09 11:14 #4
I don't know who can and cannot do what at Broadsword.  I do know when I had the opposite issue (linking accounts), the response was excellent and timely using support@ultimaonline.com .  It probably would not hurt to email one and cc the other, explaining why you included Messana directly.
Garth_Grey 2018-05-09 13:48 #6
Luc_of_Legends said:
You have to email Mesanna@ broardsword.com and ask her to unlink it. She is the ONLY ONE who can do it.  If the planets align, the moon is in the right phase, your I-ching, horoscope, and luck are good Mesanna will anwser your request. 

Unless something has changed recently, I was able to unlink an account a few years back. It was all done via email and I was sent a short list of questions to answer to prove ownership and the account was unlinked. I don't recall emailing Mesanna directly on this.
Luc_of_Legends 2018-05-10 22:40 #7
Kronal said:
You have to email Mesanna@ broardsword.com and ask her to unlink it. She is the ONLY ONE who can do it.  If the planets align, the moon is in the right phase, your I-ching, horoscope, and luck are good Mesanna will anwser your request. 
.... Surely you jest.  That is the most insane system I have ever heard of.  Seriously?  That's a joke right?? Right?!?  What kind of half baked setup is that?
I apologize The second half of that was sarcasm. 

However Only Mesanna can link and unlink accounts.  Mesanna is swamped with emails since she is the only team member we are allowed to email.  As a result often emails are missed, overlooked, or go unanswered (as in my case).

It is not Mesanna's fault, it's EA's because they don't allow any non-EA person (that's everyone at Broadsword) to touch the account management system.

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