This is becoming a joke

The lack of engagement and lack of response from any of the developers involve with UO is sending a message loud and clear. Not only is there absolutely no updates or news for this game and what lies ahead for 2023, but the last big update we got was just confirming that not much work was going into New Legacy.

Also, I reached out by email back on Monday about an account problem and have not heard back as of yet. Even after a follow-up email.

I love this game. I really do. But it's worrisome when there is nothing from the team. How can UO be treated like this?

How do I get through to customer service to get an answer on my email?

UO deserves so much better.

Pm @AtlanticRealtor for any account customer service. 

While I do not disagree with you on the lack of engagement; it is a bit par for the course on the lack of updates the last few months of the year and even the first 2 months of the new year. 

I'm not saying it's right because a little bit of interaction goes a long way but honestly I wouldn't expect anything from them until late Feb or early March. 

I agree it is worrisome and that UO deserves better. It really isn’t that hard to communicate. 

I worry about the games future as well.  See only long time players and returning players.  But, don’t see any other newer players like myself.  Never thought I would be playing with others my age.  I like that but don’t see anyone replacing the players that are no longer with us since I started four years ago.
UO seems biased in every way towards meeting the needs of long time players without regards to the needs of the rest of us.  UO’s lack of any meaningful response to innocent players flagged afk in the last event also really bothers me.
Can’t think of what else to say right now, but wanted to agree that I am also worried about the game’s future.

I'm not worried at all. This is only 1 server out of hundreds out there. UO will live forever in some form. 

The whole game is a joke these days! The lack of enforcement of the ToS is sad, pitiful, and a slap in the face of the few honest players left. It's just about time to shut UO down for good!

I'm sure (but maybe not) that I'm in the minority and could care less if New Legacy ever goes live. I don't have the time to do what I want to in the existing game so I certainly won't jump into another version of this game. As long as UO delivers the new event cycles we are used to, and some new content now and then,  I will be content.

Hippo said:

I'm sure (but maybe not) that I'm in the minority and could care less if New Legacy ever goes live. I don't have the time to do what I want to in the existing game so I certainly won't jump into another version of this game. As long as UO delivers the new event cycles we are used to, and some new content now and then,  I will be content.

There are quite a few people who genuinely don't care about New Legacy at all and never have. I personally know many who were actually very angry when NL was announced. All of our thoughts boil down to one very simple explanation: all of this energy in revamping crafting, skill gain, new quests etc. could be ... nay, SHOULD BE ... focused on the actual game that we've all been playing and paying for for 25 years. All of these things the dev team seemed so excited about in the beginning of the NL rigamorale are literally all of the things we've been begging for at M&Gs for years and years.

"I am a little concerned if they are putting so much work into NL then is the NL shard going to be so different to normal shard? then when people have finished their year in NL shard, will they then like or be able to play the other shards, if it's so different"

Yoshi said:

"I am a little concerned if they are putting so much work into NL then is the NL shard going to be so different to normal shard? then when people have finished their year in NL shard, will they then like or be able to play the other shards, if it's so different"

The idea is to move the good things from NL to production shards. But as now, posters have differing options on what is good.

We know crafting will change to a skill/time based system in NL. And skill gain will change. But, will their ideas make it to NL. Or end up as much of the taming revamp, items seen in the code and not fully implemented.   After 5 going on year 6, it all should be in the game.

Then you have lag. When Mesanna placed the horse clicky at the 25th anniversary Faire, all the players ran there and there was massive lag. How will NL handle populations of all shards playing in a single facet?

Pawain said:

The idea is to move the good things from NL to production shards. 

I would have guessed it's to create a code only they have touched so it can eventually replace what he have thrown together by god knows how many developers. 

Urge said:

I would have guessed it's to create a code only they have touched so it can eventually replace what he have thrown together by god knows how many developers. 

ok so they lack the knowledge to fix bugs thats been around for years, so i have no hope for NL at all, pretty sure it will never happen. Do devs even still exists? when was the last time someone saw a post from a Dev? is UO just running itself now?
when was the last time someone saw a GM? last week or so i had a couple issues with some things glitching out, paged a GM a few times, no response ever not even a automated response.

GMs still active @Kyronix might not post but he watches messana hasn't been logged into forum since i think november and we definitely are overdue a newsletter or something..

Whitewolf said:

ok so they lack the knowledge to fix bugs thats been around for years, so i have no hope for NL at all, pretty sure it will never happen. Do devs even still exists? when was the last time someone saw a post from a Dev? is UO just running itself now?
when was the last time someone saw a GM? last week or so i had a couple issues with some things glitching out, paged a GM a few times, no response ever not even a automated response.

I guess you missed this thread.  Pretty easy to make false conclusions with your eyes closed.

https://forum.uo.com/discussion/11825/urgent-bug-to-fix-with-auction-safe/p1

NL sounds like a testing shard to me 

JenniferMarie said:

Hippo said:

I'm sure (but maybe not) that I'm in the minority and could care less if New Legacy ever goes live. I don't have the time to do what I want to in the existing game so I certainly won't jump into another version of this game. As long as UO delivers the new event cycles we are used to, and some new content now and then,  I will be content.

There are quite a few people who genuinely don't care about New Legacy at all and never have. I personally know many who were actually very angry when NL was announced. All of our thoughts boil down to one very simple explanation: all of this energy in revamping crafting, skill gain, new quests etc. could be ... nay, SHOULD BE ... focused on the actual game that we've all been playing and paying for for 25 years. All of these things the dev team seemed so excited about in the beginning of the NL rigamorale are literally all of the things we've been begging for at M&Gs for years and years.

Add me x 3 acct to those who doesn't care another NLS. And another 5 accts from my frens who never asked about NLS.

Who is excited about NLS?

We are paying sub for a 25 year old game, why should we get excited for a day 0 game. They should just pull out that 1997 CD and play straight away. True legacy, zero dev time. 

Try that out and we may all get bored and just walk away after 1 season. Save time and effort for everyone.

It's just interesting to me that the official game of UO has a developer team that doesn't seem to be present at all. In the mean time, there are hundreds of free-shards that are ran by dedicated fans of the game. Most of them probably have a better experience when it comes to reaching out to a developer. 

For example; ******* has posted 10 updates about their game since the official UO team has posted anything on their front-page. Not only did *******constantly patch and update their game and let players know via an announcement, but they even came up with a brilliant new login system for people that have multiple accounts. Constant events that have happened as well. The devs are easy to reach and are constantly on their discord. I can't even get a single email response about a paid account from Broadsword.

To play devil's advocate, the team would probably just get flamed anyway:

"Why are you working on New Legacy? What a waste of time!"
"I'm going to cancel one of my seven accounts if you don't do X!"
"Add X to the UO store! Do it now!" (This one I find amusing... )

We can presume that there hasn't been any news because there is no news to offer. They're behind on New Legacy, and the existing servers are in maintenance mode until it comes out.

Not meaning to "apologize" for Broadsword or anything like that. It's a missed opportunity that we haven't seen more community/press engagement, more media, etc., all of which would help the team manage expectations, but be careful what you wish for: It could be a good thing that they aren't messing with the live servers!

@MacroPlanet ; DM sent
@Pawain ; TY 🙂

@KHAN ; like others have mentioned , some people like to just cry and complain about anything and everything.  Others like to help or like @Pawain mentioned, some of us play for so long that know how the complicated system work.

loop said:

but be careful what you wish for: It could be a good thing that they aren't messing with the live servers!

That way of thinking there is the problem. I hate to say it this way but we've been conditioned to a subpar system. 

Freeshards don't cost a penny and their teams are more hands on with community expectations, hopes and dreams and build off that. Bug fixes are the highest priority and they do not hesitate to curb stomp someone that gets out of pocket. 

The reality is it should be the exact opposite. 

Urge said:

loop said:

but be careful what you wish for: It could be a good thing that they aren't messing with the live servers!

That way of thinking there is the problem. I hate to say it this way but we've been conditioned to a subpar system. 

Freeshards don't cost a penny and their teams are more hands on with community expectations, hopes and dreams and build off that. Bug fixes are the highest priority and they do not hesitate to curb stomp someone that gets out of pocket. 

The reality is it should be the exact opposite. 

100% agree. A good amount of people have been way too lenient on what has been delivered by the Dev team and the result is that many of those same people rejoice when we actually do get something new; like a new set of pixels ("oooh look hanging lanterns is the new content from Jul-Oct!! They have done it again!"). I said it as soon as the dynamic system went into place that if we are going to get relatively cookie cutter events that's fine but there should be 3-4 cycles a year (1 cycle = all 3 dynamic pieces) but what they've done instead is give us 2 that basically last 4 months with a heavy break in between (and some people want the events longer lol). Some free shards get new events monthly... why do we need to wait 3 months to even find out something new is coming? 

Glad to see some people are starting to wake up but there are still some people that will still find something like a semi-annual monthly newsletter as acceptable and "Dev engagement".

Mariah said:

Some personal attacks have been removed.

Please keep posts civil and respectful, thank you.

Not everyone plays they way others might wish they did, but when someone has proven to be willing and able to help players navigate the sometimes difficult account process they should not be attacked for it.

Come on @Mariah, you are better than this! There is a HUGE difference in "Not everyone plays they way others might wish they did" and being allowed to willfully violate the UO ToS. Just saying! If it is now allowed to cheat, then the rules need to be amended, and @Mesanna needs to make an announcement. Let EVERYONE be "on the same page".

Yeah I agree with @Mariah there shouldn't be any personal attacks going on. My whole purpose with this thread is to just understand why communication takes so long. Ideally it would be great to hear more often from the development team, even if it was just a simple "here are some things going on in these shards" and it could even just be stories to share, just to know that the dev team still is around and interested in the game. It goes a long way!

I apologize about bringing up another free-shard, but I don't know how else to compare the official UO team without naming a free-shard team.

I just want UO to be its best! We all do.

Pawain said:

Whitewolf said:

ok so they lack the knowledge to fix bugs thats been around for years, so i have no hope for NL at all, pretty sure it will never happen. Do devs even still exists? when was the last time someone saw a post from a Dev? is UO just running itself now?
when was the last time someone saw a GM? last week or so i had a couple issues with some things glitching out, paged a GM a few times, no response ever not even a automated response.

I guess you missed this thread.  Pretty easy to make false conclusions with your eyes closed.

https://forum.uo.com/discussion/11825/urgent-bug-to-fix-with-auction-safe/p1

and im guessing your missing the part where i said the bugs thats been around for years.

Whitewolf said:

Pawain said:

Whitewolf said:

ok so they lack the knowledge to fix bugs thats been around for years, so i have no hope for NL at all, pretty sure it will never happen. Do devs even still exists? when was the last time someone saw a post from a Dev? is UO just running itself now?
when was the last time someone saw a GM? last week or so i had a couple issues with some things glitching out, paged a GM a few times, no response ever not even a automated response.

I guess you missed this thread.  Pretty easy to make false conclusions with your eyes closed.

https://forum.uo.com/discussion/11825/urgent-bug-to-fix-with-auction-safe/p1

and im guessing your missing the part where i said the bugs thats been around for years.

I can play every day without issue. The only bug that used to affect my play was the targeting not working well.  Targeting worked great in Deceit.

What bug stops you from playing?  Players are playing UO every day.

No @Grimbeard none of the bugs you constantly complain about have any bearing on my play.  So troll somewhere else.

“Pawain you spend 100% of your gametime in trammel, 
you’re not playing the game”

Yoshi said:

“Pawain you spend your whole time in trammel, 
you’re not playing the game”

Great place to play!  More than 20 years and counting.  I also use only CC.  So, I do not envy what others use, 

Maybe someone resigned and left the team, and waiting for the new guys to come on board.

Pawain said:I can play every day without issue. The only bug that used to affect my play was the targeting not working well.  Targeting worked great in Deceit.

What bug stops you from playing?  Players are playing UO every day.

Yoshi said:

Pawain said:I can play every day without issue. The only bug that used to affect my play was the targeting not working well.  Targeting worked great in Deceit.

What bug stops you from playing?  Players are playing UO every day.

"you only play part of the game, you don't step foot in fel, then when people report bugs you come on here and say you don't have a problem with it so leave it as is,

Is same as me going on a world of warcraft forum and saying everything is fine when i don't even play it"

I disagree because of fel my ninja template was nerfed and anything that changes in fel changes in trammel 

"i must not have been around for that, what did they change exactly?"

Yoshi said:

"i must not have been around for that, what did they change exactly?"

If you don't know what a dog archer was you're not qualified to discuss pvp

Grimbeard said:

Yoshi said:

"i must not have been around for that, what did they change exactly?"

If you don't know what a dog archer was you're not qualified to discuss pvp

Hello McDougle.
Only you uses that term, and only you has that opinion 🙂

No everyone knows that any fel "fix" impacts trammel 

Grimbeard said:

No everyone knows that any fel "fix" impacts trammel 

Not true. SDI has been touched more than someone visiting Epstein island, tram untouched. Pet damage capped in pvp, tram untouched. Weapon damage capped in pvp, tram untouched. Deathstrike damage capped, was always useless in tram. Nerve strike capped, tram untouched. 

The only thing i would even question is the 2+ year old evasion change that i am unsure made it's way to tram. I would assume not since everyone still effectively plays one. 

Point is i'm not sure if this is the team that did that specific nerf or not but it sure seems like they have always hated ninjas AND archers alike. 

Now stop trying to derail the thread like a certain someone else. 

Urge said:

Grimbeard said:

No everyone knows that any fel "fix" impacts trammel 

Not true. SDI has been touched more than someone visiting Epstein island, tram untouched. Pet damage capped in pvp, tram untouched. Weapon damage capped in pvp, tram untouched. Deathstrike damage capped, was always useless in tram. Nerve strike capped, tram untouched. 

The only thing i would even question is the 2+ year old evasion change that i am unsure made it's way to tram. I would assume not since everyone still effectively plays one. 

Point is i'm not sure if this is the team that did that specific nerf or not but it sure seems like they have always hated ninjas AND archers alike. 

Now stop trying to derail the thread like a certain someone else. 

I only responded to Yoshi implication

Aiming it at all of yas. We're waging war among ourselves when it should be redirected to get some actions going. 

The NL had a good concept if its on a new client, new mobs new sounds new mechanics with the same Ultima Lore. 

OK.